Marta Menezes

Marta Menezes Email and Phone Number

Senior Manager @ Zertive Consulting
lisbon, lisbon, portugal
Marta Menezes's Location
Lisboa, Lisbon, Portugal, Portugal
Marta Menezes's Contact Details

Marta Menezes personal email

n/a
About Marta Menezes

I have been a management consultant since 2001. My experience is mostly in the Technology, Media & Telecommunications and Energy and Utilities industry in Portugal,South Africa. And MozambiqueI have led and participated as a specialist consultant in wide range of projects in the areas:Strategy and Operations - Strategy ( business model, market strategy) operating models definition and implementation, Customer care (customer experience, operational performance of contact centers), field force optimization, process frameworks definition and implementation (ex: ETOM), BPM, organizational design and implementation, business simulation, RGPD implementation, among others;Finance and Performance - Activity Based Costing/ Management, financial and operational reporting (dashboards), revenue assurance, enterprise cost reduction, budget support, among others.

Marta Menezes's Current Company Details
Zertive Consulting

Zertive Consulting

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Senior Manager
lisbon, lisbon, portugal
Website:
zertive.com
Employees:
26
Marta Menezes Work Experience Details
  • Zertive Consulting
    Senior Manager
    Zertive Consulting Sep 2021 - Present
    View
  • Freelancer
    Business Consultant/ Project Manager Freelancer
    Freelancer Jan 2020 - Present
  • Neyond
    Senior Manager
    Neyond Sep 2016 - Jan 2020
    Portugal
    View
  • Deloitte Mozambique
    Senior Manager
    Deloitte Mozambique Jan 2016 - Aug 2016
    Mozambique
    Management consultingTelecommunications, Media and Technology Strategy and Innovation
  • Deloitte South Africa
    Manager
    Deloitte South Africa May 2014 - Dec 2015
    Johannesburg Area, South Africa
    Management ConsultingStrategy and InnovationTelecommunications, Media and Technology
    View
  • Management Consulting
    Freelancer
    Management Consulting Oct 2012 - May 2014
    South Africa And Portugal
  • Maksen
    Manager
    Maksen Sep 2008 - Sep 2012
    Lisbon Area, Portugal
    Main responsibilities: Project Management, Team Management, Client Relationships and SalesMain projects in Strategy and Operations:- Field Force Strategy and Optimization- Customer Experience Programs- Business Process Reengineering and Optimization - Customer Service Models (Consumer, Business and Corporate segments)- Organizational Design (Functional structure, responsibilities, processes and RH)- ISO 9001- Customer Care (Integration of the residential technical Front Office e Back Office)- ETOM implementation- Call Center operational optimization (skills development, procedures (workflows), it, monitoring and reporting, change management, training, Qos, etc)- Process analysis and optimization;---- Sales (door-to-door and Telemarketing)---- Customer care (technical and non technical)---- Provisioning (including Field force)Main projects in Finance and Performance:- Operational and financial reporting- SOX compliance (Internal control)- Incentive/ Commissions systemsProjects in Technology Services (Functional Support):- Operational reporting- Incentive/ Commissions systems- CRM- Field Force Management- BPM
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  • Maksen
    Senior Consultant
    Maksen Feb 2003 - Sep 2008
    Lisbon Area, Portugal
    Participation in several projects on Cable Operators and Fixed OperatorsMain Projects:- Implementation of Quality Systems (ISO9001 and ISO27001)- Share Service Centers- Business Simulation- Customer Experience Programs- Field Force Efficiency- Organizational Design- Business Process Reengineering and Optimization
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  • Deloitte
    Consultant
    Deloitte Jan 2002 - Feb 2003
    Lisbon Area, Portugal
    Projects involved (cable operators):- Activity Based Costing/ Management- Revenue Assurance
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  • Arthur Andersen Business Consulting
    Analyst
    Arthur Andersen Business Consulting Sep 2001 - Dec 2002
    Lisbon Area, Portugal
    Joined the Business Consulting unit, industry of Technology, Media & Telecommunications and the Cost and Performance service line.
    View

Marta Menezes Skills

Management Consulting Business Process Design Management Business Process Business Process Improvement Telecommunications Team Management Business Strategy Business Analysis Pmo Etom Integration Consulting Business Intelligence Activity Based Costing Strategy Team Leadership Revenue Assurance Business Transformation Project Management Project Planning Software Project Management Change Management Business Planning Project Management Office Crm Requirements Analysis Organizational Design Operational Efficiency

Frequently Asked Questions about Marta Menezes

What company does Marta Menezes work for?

Marta Menezes works for Zertive Consulting

What is Marta Menezes's role at the current company?

Marta Menezes's current role is Senior Manager.

What is Marta Menezes's email address?

Marta Menezes's email address is ma****@****sen.com

What skills is Marta Menezes known for?

Marta Menezes has skills like Management Consulting, Business Process Design, Management, Business Process, Business Process Improvement, Telecommunications, Team Management, Business Strategy, Business Analysis, Pmo, Etom, Integration.

Who are Marta Menezes's colleagues?

Marta Menezes's colleagues are Maria Rita Pegado, Hugo Silva, Francisco Matos, João Rocha De Almeida, Alexandre Neves, Teresa Isabel Bona, Pedro Gonzaga.

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