Marta Michell Email & Phone Number

Austin, Tx, Us

San Antonio, Texas, United States

Contributed to department success by exceeding sales goals.Recognized in March for opening accounts and receiving customer service surveys with perfect 10 scores.Suggested accessories and complementary purchases to generate add on sales.Sales outside of home base including Ladies shoes, Designer Jewelry, Fine Apparel, Cosmetics, Handbags.Accepted and processed returns, striving to “stop the box” whenever possible.Maintained adherence to all company protocols.Focused on providing an excellent experience for customers - Good at problem solving and implementing solutions. Active participation in associate meetings and contests.Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Comfortable with Point of Sale procedures.Responded to customer questions and requests in a prompt and efficient manner.Contacted other store locations to determine merchandise availability and followed up on option 7 deliveries.Engaged with customers in a sincere and friendly manner, cultivating genuine client relationships.Dedicated to follow up with customers - phone calls and hand written thank you notes.Built relationships with customers to increase likelihood of repeat business. Completed weekly contacts through iSell in a timely manner.Use of iSell for customer contact, notes, proactive selling.

San Antonio, Texas, United States

Followed sales goals and analyzed current trends that could potentially raise salesMarketed current/future promotions through social media platforms representing the brandRecruiting, hiring, and training of team membersBuilt up a strong base of guest relationships creating a detailed database of more than 200 preferred guests to facilitate sale merchandise and event notifications.

San Antonio, Texas Area

Sold $480,000 in first full year, October 2016 to October 2017; Won the Pacesetter Award (for sales over $300,000 annually)Generated monthly and annual sales reports.Maintained friendly and professional customer interactions.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Responsible for all visual aspects of the department

Provided stellar customer service to guests with friendly and helpful greetings wardrobe suggestions and cashiering.Exceeding sales goals 100 percent of the timeTop 5 sales associate within the first monthMaintained constant watch over new fashion trends and product development.Performed visual merchandising to support store merchandiser and increase sales