Identifying priorities and drawing up training plans by assessing future and current training needsModifying or creating course materials and training manuals to meet specific training needsScheduling training sessionsPresents in-person and online training sessions Preparing feedbacks or reports on training groups, targets and accomplishments Customizing department training strategies or modules

Taking telephone and internet support calls - 1st Line SupportProviding desktop software and mobile app supportRemotely diagnosing, fault finding, troubleshooting, documenting and resolving software and system issues using tools such as Freshdesk, Jira, MS SQL, Teamviewer, SOTI Mobicontrol)Escalating issues as necessary to senior levelsMaintaining software documentation including user guides and release notes.

Analysing vehicle and driver’s tachographs, monitoring tachograph infringements and organizing driver training for the Company to stay compliant with its O-Licence. Managing drivers PCN’sProactively manage and motivate the driver team to develop positive working relationships, and communicate to individuals with the daily debrief process.Accident investigationsFuel management

Analysing vehicle and driver’s tachographs, monitoring tachograph infringements and organizing driver training for the Company to stay compliant with its O-LicenceUpdating Tachomaster Monitoring vehicle defects and maintenance, dealing with more complex breakdowns, damages quotation, planning PMIs and MOT, updating vehicle files. Preparing site for internal and external Compliance Audits Monitoring performance by producing and reviewing KPI reports; Ensuring all office administration is completed in an accurate and timely manner;

Planning and scheduling the transport operation of both round (multi-drop) and real-time routed (single-drop) vehicles;Ensuring vehicles and drivers utilisation is maximized;Monitoring the daily operational plan highlighting delays and issues while maintaining strict customer service levels;Scanning/downloading and analysing vehicle and drivers Tachographs, monitoring Tachograph infringements and organising driver training for the Company to stay compliant with its O-Licence;Ensuring that drivers are briefed correctly;Monitoring vehicle defects and maintenance;Monitoring performance by producing and reviewing KPI reports;Maintaining effective working relationships with co-workers, supervisors and clients;Ensuring all office administration is completed in an accurate and timely manner;

Liaising with customers, drivers and subcontractors;Managing drivers and vehicles tachograph data;Managing customer invoicing (VIGO);Dealing with invoice and general queries;Managing the Warehouse Management System (WMS);Communicate and liaise verbally and in writing between customers /suppliers /visitors/enquirers and relevant staff, interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions;Maintainign effective working relationships with co-workers, supervisors and clients;

Traffic planning for Next Day deliveries (using Paragon); De-briefing all Day Drivers –after Next Day and after Same Day deliveries;Updating Discrepancy and Allocation Sheets;Making sure all drivers paperwork is completed;Filing PODs for deliveries to the Branches during the night and for Next Day;Preparing onwards and collection manifests for the night and day drivers;Preparing Same Day manifests;Making sure the Next Day routes are covered;Arranging agency cover drivers;Completing KPI’s reports;Managing Tachograph and clocking cards for all the drivers and Staff liaise with Payroll department.;Dealing with customer and branch queries;Keeping in regular contact with drivers on route to ensure correct SLAs are achieved;Updating Staff Personal Files;