Multilingual Trust And Safety Specialist (Airbnb) / Fraud Analyst Department
Cork
The Trust and Safety Defense Team aims to prevent fraudulent activity in the Airbnb website identifying attacking attempts before it happens or acting as soon as possible when a user has been a victim. Among others, these are my tasks:- Revise accounts and live information/communication, always against the clock hour to keep under a level the queue of work.- Detect phishing, scams, use of stolen credit cards, or accounts hacked.- Handle security deposits and guarantees. - Verify users' profiles, comparing the ID provided with all the information on the profile.For this position, good attention to detail, data and meta-data analysis, short time decision, workflow knowledge, investigation and research skills, out of the box thinking mindset, creativity, good computer knowledge, risk evaluation, among others skills are required; all in a fast work paced environment, where teamwork skills and clear communication within the team is key.