Marta Pacada Email & Phone Number

As a Healthcare Administrative Support Specialists, I leverage my expertise in managing administrative tasks to ensure seamless operations for a five-section department of over two hundred personnel. Using my outstanding organizational skills, I efficiently develop and maintain procedures for administrative tasks such as file upkeep and tracking logs, resulting in enhanced workflow and increased productivity. Furthermore, I play a crucial role in resolving administrative issues, ensuring continuous flow of the department.As the primary POC for all payroll matters, I provide top-notch assistance in coding time in ATAAPS and resolving errors such as incorrect leave and premium request submissions. My exceptional attention to detail and problem-solving abilities have resulted in a 100% error-free payroll system, positively impacting the morale and productivity of the department. Through my exceptional performance, I have established myself as a reliable and trusted professional in the field of Medical Administrative Support. To ensure streamlined operations, I developed and maintained procedures for administrative tasks, resulting in a 20% reduction in errors and a 15% increase in productivity. I also created Excel rosters with requested data, which were used by leadership to make informed decisions and optimize department performance. As the primary point of contact in all payroll matters, I provided accurate and timely assistance with coding time in the ATAAPS. The following are some of my additional duties:-Skillfully serve as the ODTA, coordinating complex travel arrangements for 50+ staff members, resulting in a 98% on-time arrival rate.-Executed surgical scheduling tasks via HEALTH SYSTEM GENESIS, managing requests from various MAMC specialty clinics with 100% accuracy and within specified timelines. -Assisted Surgical Clinics in canceling, moving, and rescheduling cases, providing viable alternatives that improved scheduling efficiency by 30%.

Washington, United States

As an Administrative Support Specialist, I leverage my expertise in managing administrative tasks to ensure seamless operations for a five-section department of over two hundred personnel. Using my outstanding organizational skills, I efficiently develop and maintain procedures for administrative tasks such as file upkeep and tracking logs, resulting in enhanced workflow and increased productivity. By harnessing my advanced Excel skills, I create sophisticated rosters containing critical data requested by leadership, enabling them to make informed decisions and achieve their strategic objectives. Furthermore, I play a crucial role in resolving administrative issues, ensuring continuous flow of the department.As the primary point of contact for all payroll matters, I provide top-notch assistance in coding time in ATAAPS and resolving errors such as incorrect leave and premium request submissions. My exceptional attention to detail and problem-solving abilities have resulted in a 100% error-free payroll system, positively impacting the morale and productivity of the department.Through my exceptional performance, I have established myself as a reliable and trusted professional in the field of Medical Administrative Support. My achievement in consistently achieving high-quality outcomes can be evidenced by a 98% satisfaction rate on customer feedback surveys.As the primary point of contact for payroll matters, I accurately code time in the Automated Time Attendance and Production System (ATAAPS) and ensure the resolution of errors in incorrect leave and premium request submissions. My dedication to excellence results in a continuous flow of operations within the department. Increased department productivity by 15% through the implementation of streamlined administrative procedures and the development of efficient file management and tracking systems. Resolved 100% of payroll-related issues ensuring employees were paid accurately and on-time.

Fort Drum, New York

As a Healthcare Support professional, my core responsibilities encompass providing internal clinic customer service, recordkeeping, and clerical support. I strive to deliver excellent service to patients by ensuring that they are well-informed about our clinic's policies and procedures. To complement our patient care, I also liaise with outside specialty clinics and network provider offices to request encounter records that are uploaded into the patients' Electronic Health Record (EHR). I am well-versed in managing specialty referrals to network providers and assisting TRICARE Prime beneficiaries to resolve their referral status concerns, whether in-person or over the phone. It is essential to rely on technology to fulfill these tasks effectively, and I utilize the Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), Referral Management System (RMS), and local network provider databases for appointment information.Some of my achievements in this role include increasing the percentage of uploaded encounter records by 25% over six months, resulting in higher accuracy and better patient care. I have also decreased the referral status resolution time by 20%, which positively impacted patient satisfaction scores. Analyzed and verified electronic medical notes using extensive knowledge of medical terminology, resulting in a 99.9% accuracy rate and ensuring compliance with HIPAA regulations. Assisted The Joint Commission working group through minute-taking and active participation in meetings, effectively improving departmental procedures. Thoroughly researched and documented multiple regulatory guidelines, leading to enhancements in the department's operating procedures. Successfully maintained file maintenance in accordance with local and federal regulations, ensuring compliance and reducing vulnerability to data breaches.

Ramstein-Miesenbach, Rhineland-Palatinate, Germany

Customer Support