In my role as an Administrative Assistant and Customer Care Representative at ICC Automation in Ronkonkoma, NY, I performed a combination of administrative and customer support tasks to ensure smooth operations within the company. As an Administrative Assistant, my responsibilities included managing day-to-day office tasks, maintaining organized filing systems, coordinating meetings, and assisting with scheduling and travel arrangements for executives. I also handled a variety of clerical duties such as data entry, preparing reports, and assisting with basic accounting functions. My ability to prioritize and manage multiple tasks was crucial in ensuring that all office functions ran efficiently.In my capacity as a Customer Care Representative, I served as the primary point of contact for clients and customers, addressing inquiries and resolving issues in a timely and professional manner. I communicated regularly with customers via phone and email to assist with product information, order status updates, and troubleshooting. I also worked closely with the sales and technical teams to ensure that customer needs were met, and issues were escalated or resolved appropriately.Through my role at ICC Automation, I developed strong organizational and communication skills while learning to effectively manage both internal administrative tasks and customer-facing responsibilities in a fast-paced environment. My focus on both detail and customer satisfaction helped contribute to the overall success of the team and the company.

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