Marta Colombo

Marta Colombo Email and Phone Number

CX/UX Strategist
Marta Colombo's Location
Zurich, Zurich, Switzerland, Switzerland
Marta Colombo's Contact Details
About Marta Colombo

Prioritize customer needs over technology – this is the mantra that has driven my career. Customers seek solutions to their problems, not just technology; understanding these problems is the key to finding the right technological tools to address them. This philosophy has been the cornerstone of my client support approach.As a Senior Manager with over 15+ years of experience in Digital Transformation programs, I empower clients to successfully adopt and integrate cutting-edge technologies, strategies, and insights to optimize their return on investment.My expertise lies in crafting and executing unique sales and service experiences, utilizing innovative capabilities and architectures to breathe life into customer-centric strategies. I excel at developing UX strategies, as well as establishing guiding principles and frameworks across various platforms, such as mobile and desktop.A relentless passion for learning and refining my skills led me to enroll in a professional "UX Design" course at the UX Design Institute. My colleagues recognize me as a tenacious, resourceful professional with a consistently positive and proactive mindset when tackling challenges.I've recently published an ebook titled "Discovering UX Design - A Journey through Strategies, Best Practices and Trends" which is available on Amazon Store, aiming to guide readers to a deeper understanding of the essential elements of user experience design. Currently, I am developing a series of whiteboard videos for YouTube to further elucidate the concepts outlined in my book.In addition, I'm also writing another book that delves into the fascinating connection between UX Design and Psychology.I am open to evaluating collaboration opportunities worldwide (remote) or in the greater Zurich area (hybrid / on-site). My areas of expertise include Digital Transformation Programs, IT Strategy, UX/UI Design.

Marta Colombo's Current Company Details

CX/UX Strategist
Marta Colombo Work Experience Details
  • Sytel Reply North
    Senior Manager - Business Unit Manager "Customer Experience And Digital Transformation"
    Sytel Reply North Jan 2016 - Oct 2022
    Milan Area, Italy
    As the head of the "Customer Experience and Digital Transformation" Business Unit, my primary objective is to enhance the digital customer experience for Telco & Media clients through strategic IT initiatives.My key responsibilities include:- Leading a team of approximately 40 professionals in intricate digital transformation programs aimed at elevating overall customer experience;- Overseeing the financial aspects of the program, ensuring timely and cost-efficient delivery… Show more As the head of the "Customer Experience and Digital Transformation" Business Unit, my primary objective is to enhance the digital customer experience for Telco & Media clients through strategic IT initiatives.My key responsibilities include:- Leading a team of approximately 40 professionals in intricate digital transformation programs aimed at elevating overall customer experience;- Overseeing the financial aspects of the program, ensuring timely and cost-efficient delivery within the allocated budget;- Implementing the program's governance structure to guarantee prompt and accurate project deliverable completion;- Tackling escalations, resolving issues, and implementing corrective measures when necessary;- Building enduring relationships with software vendors participating in strategic initiatives;- Facilitating clear communication with IT and business stakeholders to discuss program objectives and progress;- Supervising the entire software development lifecycle to generate top-quality software in a methodical and cost-effective manner. Show less
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  • Siav Spa
    Head Of Professional Services
    Siav Spa Mar 2015 - Jan 2016
    Saronno, Italia
    Main responsibilities in the role of Head of professional services for Siav S.p.A., an Italian company that provides over 3000 customers every day with a flexible enterprise content management solution, were:- define and implement sales strategies to meet and exceed customer needs and deliver profitable revenue growth; - contribute to the sales processes, including estimating work effort and costs; - coordinate a team of 15 people, with a strong focus on the professional as well as… Show more Main responsibilities in the role of Head of professional services for Siav S.p.A., an Italian company that provides over 3000 customers every day with a flexible enterprise content management solution, were:- define and implement sales strategies to meet and exceed customer needs and deliver profitable revenue growth; - contribute to the sales processes, including estimating work effort and costs; - coordinate a team of 15 people, with a strong focus on the professional as well as personal development of the co-workers. Show less
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  • Business Reply
    Manager - Business Unit Manager "Customer Experience And Incentive Compensation"
    Business Reply Mar 2009 - Feb 2015
    Milano, Italia
    In charge of “Customer Experience and Incentive Compensation” Business Unit, the main responsibilities were:- manage the business development activities to find new business opportunities;- develop a deep knowledge of clients priorities, industry trends, IT landscape & investment strategies;- communicate the value of the BU’s portfolios and solutions to better differentiate Business Reply S.r.l. from the competitors;- manage the projects portfolio in order to prevent and… Show more In charge of “Customer Experience and Incentive Compensation” Business Unit, the main responsibilities were:- manage the business development activities to find new business opportunities;- develop a deep knowledge of clients priorities, industry trends, IT landscape & investment strategies;- communicate the value of the BU’s portfolios and solutions to better differentiate Business Reply S.r.l. from the competitors;- manage the projects portfolio in order to prevent and mitigate issues and risks;- lead the daily life of the BU in terms of financial management and provide the best working condition for the BU members (~20 people).In this role, I carried out different projects based on Oracle E-Business Suite Technology for clients in Telco & Media, Banking, Energy & Utility industries. Show less
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  • Sas Institute
    Portfolio Management Analyst
    Sas Institute Jun 2007 - Feb 2009
    Milano
    I worked closely with the SAS Institute Project Managers to prepare comprehensive action plans in terms of resources, schedules and budgets for each project.With the aims of promoting a positive culture within the organization and ensuring the successful delivery of the projects, I performed these activities:- help define and implement portfolio management policies and processes;- continuously improve the IT governance and planning capability;- build trusted and effective… Show more I worked closely with the SAS Institute Project Managers to prepare comprehensive action plans in terms of resources, schedules and budgets for each project.With the aims of promoting a positive culture within the organization and ensuring the successful delivery of the projects, I performed these activities:- help define and implement portfolio management policies and processes;- continuously improve the IT governance and planning capability;- build trusted and effective relationships working with project managers to ensure they deliver on time, on budget, on benefit and on quality. Show less
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  • Hewlett Packard Enterprise
    It Risk Consultant
    Hewlett Packard Enterprise Jun 2006 - Apr 2007
    Milan Area, Italy
    The main resposibilities in the role of IT Risk Consultant were:- develop risk policies and procedures according to clients company regulations;- work closely with Project Manager in developing risk management strategies;- evaluate business processes to identify risks levels;- assess potential risks and develop mitigation plans.
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  • Coin
    Shop Assistant
    Coin Apr 2002 - May 2006
    Milan Area, Italy
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Marta Colombo Skills

Gestione Progetti Software Project Management Pl/sql Analisi Aziendale Oracle E Business Suite Sql Management Oracle Consulting Sviluppo Di Software Business Intelligence Architettura Delle Soluzioni Software Project Management Risk Management Business Analysis Consulenza Analisi Dei Requisiti Application Design Solution Architecture Database Design Pmbok Rational Rose Software Engineering Software Development Agile Project Management Scrum Extreme Programming Spss Statistical Modeling Statistical Arbitrage Statistical Software Erp Pmo Integrazione Processi Aziendali Digital Transformation People Management Customer Experience Design Requirements Analysis Customer Journeys User Experience Design Salesforce.com Design Thinking

Marta Colombo Education Details

Frequently Asked Questions about Marta Colombo

What is Marta Colombo's role at the current company?

Marta Colombo's current role is CX/UX Strategist.

What is Marta Colombo's email address?

Marta Colombo's email address is ma****@****ail.com

What schools did Marta Colombo attend?

Marta Colombo attended Ux Design Institute, Columbia Business School, Bloomberg For Education, Escp Business School, Politecnico Di Milano, Università Degli Studi Di Milano, Liceo Artistico Statale Bergamo.

What are some of Marta Colombo's interests?

Marta Colombo has interest in Science And Technology, Accounting, Statistic, Health.

What skills is Marta Colombo known for?

Marta Colombo has skills like Gestione Progetti Software, Project Management, Pl/sql, Analisi Aziendale, Oracle E Business Suite, Sql, Management, Oracle, Consulting, Sviluppo Di Software, Business Intelligence, Architettura Delle Soluzioni.

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