Marta Rosales Email and Phone Number
Marta Rosales personal email
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Experienced Travel Counselor with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Negotiation, Coaching, Communication, Spanish, and English. Strong support professional with a Bachelor's degree in Tourism.
American Express Global Business Travel
View- Website:
- amexglobalbusinesstravel.com
- Employees:
- 7669
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Business Travel CounselorAmerican Express Global Business Travel Oct 2017 - PresentBarcelona, Catalonia, Spain
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Customer Contact Team LeaderAir France-Klm May 2015 - Jun 2017London, United KingdomAssist Customer Contact Agents with technical queries for Air France-KLM and Delta airlines, contacts and intervene when necessary.Investigate and solve customer’s problems using all available sources of information. Pro-actively provide feedback to Supervisors on improvement of procedures, process and operational performance. Give and log feedback to supervisors on all aspects of agent’s performance. Listen to calls, check emails and chat conversations and give feedback and coaching according to guidelines in order to improve sales techniques and quality standards. -
Customer Contact AgentAir France Feb 2014 - May 2015London, United KingdomHandling all telephone calls in line with the Service Standards and Service Signatures, using the reservation systems to process telephone sales for individual clients. Promoting Air France, KLM and Delta products and services in order to generate revenue. Assisting clients with specialist support and after-sales service, such as reservations changes, special requests and medical cases. Providing relevant information to clients in order to enhance customer service and loyalty. Responding to client emails and chats in line with the appropriate service level agreements (SLAs). Assisting clients with their online booking and other web queries. Reporting customer feedback on web functionalities and content. -
Shift SupervisorStarbucks Sep 2011 - Feb 2014London, United KingdomAssisting the store manager in executing store operations during scheduled shifts. Cash management following the cash handling procedures. Deploy partners and delegates tasks so that partners can create and maintain the perfect environment for customers. -
ReceptionistHotel Del Port Jan 2009 - Dec 2009Sant Carles De La RàpitaResponsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.
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Tourist Information Office AssistantAjuntament De Sant Carles De La Rapita Jun 2005 - Sep 2009Sant Carles De La RapitaProviding advice to tourists about the attractions and accommodation available in the local area and surroundings. Helping with matters such as booking accommodation, arranging tours and recommending restaurants and popular entertainment activities. Distribute brochures, maintaining stock levels and preparing displays. Involved in running local campaigns and events to promote tourism in the area.
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Enquestadora Panel DesigualtatsFundació Jaume Bofill Jul 2007 - Feb 2008Barcelona Area, Spain
Marta Rosales Skills
Marta Rosales Education Details
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Universitat Rovira I VirgiliTurisme I Oci -
Escola Hostaleria I Turisme CambrilsTecnic En Animacio Turistica
Frequently Asked Questions about Marta Rosales
What company does Marta Rosales work for?
Marta Rosales works for American Express Global Business Travel
What is Marta Rosales's role at the current company?
Marta Rosales's current role is Business Travel Counsultant Traveler Care..
What is Marta Rosales's email address?
Marta Rosales's email address is at****@****ail.com
What schools did Marta Rosales attend?
Marta Rosales attended Universitat Rovira I Virgili, Escola Hostaleria I Turisme Cambrils.
What are some of Marta Rosales's interests?
Marta Rosales has interest in Photographymanagementbanking, Photography Management Banking.
What skills is Marta Rosales known for?
Marta Rosales has skills like Customer Service, Microsoft Office, Tourism, Research, Teamwork, Team Leadership, Spanish, Negotiation, Social Media, Outlook, Amadeus, Communication.
Who are Marta Rosales's colleagues?
Marta Rosales's colleagues are Abhishek Passan, Pia Leimke, Suba Ravi, Ravi Bhatt, Victor Seeking The Next Adventure, Georgina Butterwood, Eva Fresneda Navarro.
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