Worked with Principal engineers to create and manage Availability and Reliability program backlog containing over forty engineering and Infrastructure projects. Tracked milestones and timeline for the highest priority projects. Aligned the projects with quarterly OKRs and made sure that they ladder up to the overall objective of 99.95% uptime. Planned and coordinated migration of the entire infrastructure from one physical data center to another, more reliable one without downtimeManaged and oversaw the data center failovers quarterly.Managed and oversaw data center blackhole exercises.Coached multiple teams through Agile transition.Wrote monthly Newsletter about Reliability achievementsProvided overview of the monthly uptime, performance metrics and high priority incidents to C level executives.Worked with senior engineers on transfer of the external communication from engineering to CustOpsAnalyzed incidents and found repetitive patterns and single points of failure. Facilitated the Incident Retrospective meeting for the entire Engineering organization.Increased the number of completed retrospectives from 77% to 93%.Managed a project to enable observability for ~1800 API endpoints.

• Worked closely with the DevOps team to support ten vertical development teams such as API, Data Science, mobile, web, ingestion etc. • Worked closely with tech leads to identify and assign resources to various projects, establish scope, identify dependencies. Collaborated with the management about priorities, informed about risks and issues, and worked towards resolving them.• Played significant role in transition of the Operations team from the traditional waterfall method to agile project management. Employed both Scrum and Kanban methodologies.• Monitored the workflow of the entire team and adjusted accordingly, coordinated sprint planning and backlog grooming regularly.• Maintained documentation of the infrastructure, alerts, vendor contacts.• Create status reports, tracked quarterly goals, and made sure that commitments are met within scope, budget, time and quality parameters. • Lead the process of POC of different vendor virtualization platforms like Nutanix, Vmware, AWS cloud.• Allocated and scheduled resources around migration of the entire infrastructure from a physical data center to AWS cloud with zero downtime and no delays.• Worked closely with the API team to manage a project of migration of the API services to Kubernetes container orchestration.• Maintained 99.999 % uptime every year.

• Managed relations with 150 data centers that co-locate company's equipment.• Ensured smooth operation of Linux servers located around US and Europe • Managed data center moves and migrations. • Drafted training materials and organize training sessions for new employees, manage a team of 5 people.• Researched and procured equipment, negotiate prices with vendors.• Developed and maintain a preventive maintenance program on servers in production.• Solved channel quality issues and technical issues related to content quality.• Documented quality control procedures and troubleshooting procedures, develop and administer procedures to improve productivity and customer service.• Acted as primary contact for computer hardware and software problems, as well as network emergencies.• Diagnosed and resolve network, hardware, software and power issues Achievements: Successfully implemented H.264 transition in 80 Designated Marketing Areas. Successfully managed to keep the outage rate below 1%..

• Oversaw shipping and distribution of the equipment • Responsible for data center equipment and inventory • Monitored daily over 1600 channels, remotely fixed broken audio or video • Determined layout of satellite spot beams, and looked for new data centers in the most optimal spot beam location • Researched and procured purchases, scheduled and distributed equipment, maintained equipment inventory • Participated in on-call 24-hour monitoring of servers located in various datacenters across the United States • Planned and implemented new channel additions • Managed data center transfers, managed setup of the equipment at new locations • Assisted in opening a new data center/ office space totaling 15, 000 square feet.

• Managed data center equipment setup in 110 Designated Marketing Areas to acquire presence in all 210 DMA locations.

• Input and manipulated data; forecasted buying behavior and demand trends and made tactical sales decisions based on my findings; • Monitored competitive pricing; made recommendations on necessary innovations; • Determined most desirable tours and services, advised management on the investment decisions, managed company computer system. Achievements: Increased sales by 60 %

• Dispatched airport shuttles and limousines for multiple hotels in New York City • Responsible for transport of passengers between the hotel and the airport • Organized schedule for the workers; recruited workers, managed payroll • Enhanced different sales methods and assured best results; supervised workers performance and determined optimal results by applying reward for performance methods; • Reconciled day to day transactions; handled company finances; ordered supplies and merchandise; • Established the system of internal controls to make sure there are no waist, loss and misuse of resources, identify unauthorized transactions. Achievements: increased average daily sales to $4000; helped on average 400 guests a day; employee of the year award (2003)