Marta Smith Email & Phone Number

Salisbury, Gb

Global

Global

* Central PMO support to all agreed GSA accounts and their Project Managers. Managing all aspects of Project Management training required, mainly the Project Management Framework (PMF) and deployment of the Global Sodexo Project Management (GSPM) tool. * Set standards and best practice, as defined and in line with the PMF and the guidance provided by the Global Centre of Excellence. * Ensure GSA alignment to Sodexo's Global Project Management approach and standards. Responsible… Show more * Central PMO support to all agreed GSA accounts and their Project Managers. Managing all aspects of Project Management training required, mainly the Project Management Framework (PMF) and deployment of the Global Sodexo Project Management (GSPM) tool. * Set standards and best practice, as defined and in line with the PMF and the guidance provided by the Global Centre of Excellence. * Ensure GSA alignment to Sodexo's Global Project Management approach and standards. Responsible for sharing best practice and through collating and sharing learning for the benefit of other areas and/or projects and Programmes. * Mentor and coach their PM community as needed, where there are skills gaps or new processes to be rolled out. Reporting any lessons learned back to the Global COE for sharing with other Regions across the Globe. Show less

Global

• Drive the deployment of the Project Management Framework & SoProject Project Management tool (Clarizen) to Regional and Country platforms.• Work with Regions and Countries to identify, assign and train PMF & SoProject Champions and SME, support them to drive the continued deployment of the PMF & SoProject locally.• Support Regions and Countries in developing and implementing their Project Management strategies and roadmaps.• Support the response to RFP’s where Project… Show more • Drive the deployment of the Project Management Framework & SoProject Project Management tool (Clarizen) to Regional and Country platforms.• Work with Regions and Countries to identify, assign and train PMF & SoProject Champions and SME, support them to drive the continued deployment of the PMF & SoProject locally.• Support Regions and Countries in developing and implementing their Project Management strategies and roadmaps.• Support the response to RFP’s where Project Management is a key deliverable.• Deliver the implementation of the defined strategy for portfolio, programme management at regional and country level.• Manage the adoption of value driven project management commercial strategies globally. Show less

• 6 Month FTC end September 2015 - end March 2016 • Monitor and coordinate the mobilisation, transition and transformation phases of a mobilisation, demobilisation or change management projects, ensuring that all contractual and operational needs are met.• Management of complex or multiple projects to meet identified business needs in a mobilisation or change management environment. Working with the business segments in utilising the necessary resources and skills, within agreed… Show more • 6 Month FTC end September 2015 - end March 2016 • Monitor and coordinate the mobilisation, transition and transformation phases of a mobilisation, demobilisation or change management projects, ensuring that all contractual and operational needs are met.• Management of complex or multiple projects to meet identified business needs in a mobilisation or change management environment. Working with the business segments in utilising the necessary resources and skills, within agreed parameters.• Ensure transparency of performance and governance is applied from the outset of programme or project assignments through to conclusion and operational handover.• Maintain continuous process improvement focus across the business, project or function.• Support team with the development and delivery of strategy and end to end process for shared services including standardised best practice and toolkit development for all complex mobilisation and change programmes.• Act as SME for mobilisations and change projects supporting the bid team tendering for new business. Show less

• Project managed the delivery of the Bankwide Consolidated Security Plan to address major audit findings.• Designed and maintained the project plan with robust change control and regular impact reviews. • Managed gathering, base lining and signoff of plan content, including outcomes, deliverables, Control Maturity statements, scores and gaps. Mapping of deliverables to Control gaps to ensure all areas being addressed or accepted.• Built strong, collaborative working relationships… Show more • Project managed the delivery of the Bankwide Consolidated Security Plan to address major audit findings.• Designed and maintained the project plan with robust change control and regular impact reviews. • Managed gathering, base lining and signoff of plan content, including outcomes, deliverables, Control Maturity statements, scores and gaps. Mapping of deliverables to Control gaps to ensure all areas being addressed or accepted.• Built strong, collaborative working relationships with key stakeholders including Exec PMO’s to ensure flow of information.• Produced monthly reporting of progress to multiple Executive Steering Groups demonstrating progress, measures and associated costs and Headcount implications.• Tracked and managed all risks, issues and dependencies. Whilst monitoring and removing duplication from plan and capturing lessons learnt for review at PIR. Show less

• Manage and maintain a view of current and anticipated demand across core services, identifying potential resource shortfalls and peaks in demand so they can be proactively managed through proactive prioritisation or recruitment. • Build and maintain a cross team current and future view of demand covering demand from services from the divisions and other Security & Resilience functions. • Produce reports, MI and analysis to enable service leads to prioritise proactively and… Show more • Manage and maintain a view of current and anticipated demand across core services, identifying potential resource shortfalls and peaks in demand so they can be proactively managed through proactive prioritisation or recruitment. • Build and maintain a cross team current and future view of demand covering demand from services from the divisions and other Security & Resilience functions. • Produce reports, MI and analysis to enable service leads to prioritise proactively and effectively, leading continuous prioritisation processes to enable transparent and informed decision making.• Understand future demand from Divisions and Functions and build a consolidated view to enable Team Leads to plan ahead to maintain resources focussed on the address highest priorities. Assess demand vs current service delivery efficiency to anticipate any resource shortfalls (or excesses).• Support service quality assurance processes as required to strive for and attain the highest levels of service delivery across all areas. Show less

• Design and deliver communications materials and collateral to support and promote flexible working across the Bank and externally.• Maintain and enhance a library of communication and marketing material.• Develop and maintain the RBS Choice website / e-presence.• Design and develop presentation packs for use at internal and external events.• Support the delivery of flexible working programme and communication for the regional property teams and occupying businesses.•… Show more • Design and deliver communications materials and collateral to support and promote flexible working across the Bank and externally.• Maintain and enhance a library of communication and marketing material.• Develop and maintain the RBS Choice website / e-presence.• Design and develop presentation packs for use at internal and external events.• Support the delivery of flexible working programme and communication for the regional property teams and occupying businesses.• Contribute to the development of the overall flexible working strategy and innovation.• Share knowledge and best practice where appropriate to support continuous improvement within the bank and beyond. Show less

Bristol

• Support the Head of Risk, Corporate Services and the Head of Technical Operations through the provision of a full management support service and ownership and delivery of a number of strategic and ad hoc projects.• Initial point of contact for information flow from and to the Heads of each Function deciding what can be managed, is delegated and must be escalated. • Proactively co-ordinate information, prepare papers and presentations on behalf of each Head and ensuring that each Head… Show more • Support the Head of Risk, Corporate Services and the Head of Technical Operations through the provision of a full management support service and ownership and delivery of a number of strategic and ad hoc projects.• Initial point of contact for information flow from and to the Heads of each Function deciding what can be managed, is delegated and must be escalated. • Proactively co-ordinate information, prepare papers and presentations on behalf of each Head and ensuring that each Head of Function is prepared and briefed for all meetings and assigned actions.• Manage pre and post meeting activity, including the follow up and resolution of actions, in conjunction with the Senior Executive. Including leading and managing a Strategic Workstream that is shaping our Risk and Control environment.• Principal contact for Finance, Internal Communications and HR Business Partners and their support teams.• Develop and maintain effective working relationship with other RBS Senior Leaders to achieve business success. Coach less experienced colleagues as required.• Act as nominated deputy for each Head of Function in managing approval processes and analysing and producing information on their behalf.• Manage cost centre budgets• Design and deliver internal team communications, including weekly newsletter, Leadership Blogs and Leadership messages.• Programme manage all HR projects including organisational change and BAU programmes.• Design and lead 6 Monthly team meetings including management of an audio visual team and facility. Propose and advise on types of sessions needed to achieve desired results and setup options. Show less

• Programme manage a global People Forum that compromises of 4 workstreams that lead people initiatives in our business, with a vision of creating a high quality management team leading well motivated employee’s, ensuring delivery against our people plan milestones. Workstreams drive how we strengthen our leadership, maximise our talents, develop our people and engage our people. Actively contribute and represent my peer group in these workstreams.• Manage a global employee opinion survey… Show more • Programme manage a global People Forum that compromises of 4 workstreams that lead people initiatives in our business, with a vision of creating a high quality management team leading well motivated employee’s, ensuring delivery against our people plan milestones. Workstreams drive how we strengthen our leadership, maximise our talents, develop our people and engage our people. Actively contribute and represent my peer group in these workstreams.• Manage a global employee opinion survey. Lead the delivery and coordination of business unit engagement and communication activity, the analysis of results and action plans. Act as subject matter expert and ensure sharing of best practice. • Design and organise quarterly team meetings, for over 100 people, including managing of an audio visual team and facility. Propose and advise on types of sessions needed to achieve desired results and setup options.• Successfully designed and delivered first Property Services Service Guide to demonstrate our proposition to the business. Aims to show our customers the range of services we offer in a clear and easy to understand format. It shows the cohesion and alignment in our end-to-end service delivery to the customer. It dispels any confusion and clearly shows the breadth of our expertise. Show less

• Monitor contractor performance and standards on reactive and planned maintenance, both hard and soft services, including monthly KPI review where we discuss and agree suitable action plan. • Carry out AYIC tests for all properties within my portfolio, ensuring any necessary remedial action is carried out promptly.• Ensure that all Incident Report information is provided in an accurate and timely manner, providing regular updates when required.• I was the Workout Business… Show more • Monitor contractor performance and standards on reactive and planned maintenance, both hard and soft services, including monthly KPI review where we discuss and agree suitable action plan. • Carry out AYIC tests for all properties within my portfolio, ensuring any necessary remedial action is carried out promptly.• Ensure that all Incident Report information is provided in an accurate and timely manner, providing regular updates when required.• I was the Workout Business Ambassador and Co-ordinator for West Region, this entails attendingttending monthly audios with other ambassadors and coordinators to share best practice.Updating Regional team and local team at monthly meetings. Monitoring progress, gathering information and obtaining updates as requiredProviding regular communication and support.• Building and sustaining excellent working relationship with Business Partners and Front of House staff, including managing FOH personnel • Organise and chair monthly meetings with clients, sustaining strong working relationships and facilitate consistent communication between GP and RBS business partners. • KSOR to ensure business partners can maintain business continuity.• Manage and plan client request works and PPM/CAI works, including liaising with and managing our business partners, consultants and contractors.• Ensure budget restrictions are met by gathering information from various sources, ensuring I am provided with the best cost without losing quality.• Successful management and delivery of new building in Exeter. Decommissioning and handing back of 2 existing sites.• Also held position of Regional Innovation and Energy & Efficiency Champion.• Responsible for arranging events to stimulate new ways of thinking and working, collaborating for success• Communication with wider team and keeping Innovation alive! Show less

• Provided direct support to Head of Region, Customer Operations Managers and CSMs e.g. booking International travel, expenses and diary management etc.• Organised International Meetings, as well as call and video Conference’s.• Organised collective Fire training by the Fire Department for Multi Occupied Premises across our Region.• Liaised with Contractors on a day to day basis to ensure a seamless facilities service was provided to the Business Units located in MOP sites in… Show more • Provided direct support to Head of Region, Customer Operations Managers and CSMs e.g. booking International travel, expenses and diary management etc.• Organised International Meetings, as well as call and video Conference’s.• Organised collective Fire training by the Fire Department for Multi Occupied Premises across our Region.• Liaised with Contractors on a day to day basis to ensure a seamless facilities service was provided to the Business Units located in MOP sites in Bristol Metro.• Attended and chaired client meetings (at all levels) and contractors/Suppliers meetings (both internal and external) and dealing with wide-ranging queries. Taking of minutes, agreeing of actions and updating when necessary.• As Area Champion organised events at our sites. Successful events I organised included Summer Fayre and National Customer Service Week.• I was aware of and ensured that we operate within defined budget restrictions.• Raised orders, tracked, verified and arranged payment via various methods. • Organised Regional team meetings and events. Overseeing Front of House team to ensure expectations are met.• Prepared presentations for board meetings etc, utilising extensive IT skills.• Office focal point for ordering of Big Shop recognition items and Ovations.• Ensured GP office is compliant with control procedures.• Actively supported CSM’s to hit targets. Show less

• Provided administrative and organisational support for RM and his extended team.• Organised diverse events from dinners for 300+ to small scale meetings with executive board members.• Coordinated responses to customer complaints and championed best practice in my role as Service Quality Manager.• Analyzed and cascaded sensitive information as appropriate including HR and Staff files.

Provided administrative and organisational support.

• Managed busy city centre counter and its staff to achieve sales and control targets.

University Of The West Of England, University Of The West Of England

Studied for BA (Hons) degree in French, Spanish and Business Systems. Also undertook a 6 month in country work placement in SVP, Paris.

A Levels, G.S.C.E Spanish And 3 A-Levels (Spanish, French And Law)

Studied for ALevels in French, Spanish and UK Law.

G.C.S.E, French, History, Economics, Double Science Award,

Studied for GCSEs.