Marta Smitham Email & Phone Number

Newcastle, New South Wales, Australia

Key Responsibilities:1. Time Management and Prioritization:o Effectively prioritize workload to ensure all tasks and activities are completed in line with company standards and time-critical requirements.2. Reporting and Information Gathering:o Compile and prepare various reports, including but not limited to:• Workplace Assessment (WPAx) reports• Recover at Work Plans• Vocational Assessment (Voc) reports• Labour Market Analysis (LMA) reports• Medical Case Conference (MCC) agendas• Progress Reports3. File Management and Billing:o Update file notes, including VOXER, for consultants and manage all related billing processes.4. Communication and Updates:o Draft and complete email updates for consultant review and distribution.o Follow up on the completion of screening tools and re-administer them via phone as needed.5. Business Development and Case Load Management:o Maintain regular communication with direct managers and lead consultants regarding business development opportunities, case load status, and the nature of referrals.6. Appointment Scheduling:o Schedule various appointments, including:• Assessment appointments for consultants• Medical Case Conferences (MCC) for consultants• Medical appointments (e.g., imaging, treatment) for clients7. Liaison with Treating Parties:o Communicate via email, fax, or phone to:• Obtain treatment updates and reports• Acquire up-to-date medical certificates and referrals from treating doctors• Secure approvals and signatures on required documentation from treaters

Newcastle, New South Wales, Australia

Key Responsibilities:1. Technical Issue Resolution:o Diagnose and resolve software, and network issues for end-users efficiently and effectively.o Provide support through various channels, including phone, email, and remote access tools.2. Customer Service:o Deliver high-quality customer service and maintain a professional and positive attitude when assisting users. Create documentation to assist with faster resolution of customer queries.o Escalate unresolved issues to higher-level technical support or appropriate teams as necessary.3. System Maintenance:o Perform routine maintenance and updates on computer systems and software to ensure optimal performance.o Monitor system performance and troubleshoot issues to prevent downtime.

Newcastle, New South Wales, Australia

Authority Software customer support. Assisting Local Government Clients in resolving Technical and Training related issues by utilising SQL scripting, Data Analysis and product knowledge• Reaching assigned KPI’s• Tracking and assuring that all assigned tickets are resolved in a timely manner without breaching the SLA (Service Level Agreements)• Creating documentation on troubleshooting common software issues and providing training• Continuously training in overall Civica API and specialising in selected modules of Authority including Purchasing, Accounts Payable, Human Resources and Hierarchy• Testing Software Defects reported by the customers and creating detailed Replication Steps documentation to assist the Development Team in resolving the problem• Liaising with key stakeholders such as Development Team and Professional Services Team to progress customer requests• Monitoring patch updates and participating in presentations of new upcoming features to deepen the understanding of the product and to better assist with customer needs Achievements: • C-STAR award for outstanding contribution to work, for the outstanding knowledge articles and for improving the customer experience• Personal recognition from customers for outstanding support sent through to Team Leader• Selected as one of two from the Support Team to participate in Programme Balance, which aim is to assist customers in resolving their financial imbalances across Authority modules. My involvement included reviewing documentation provided by the Development Team and progressing customer tickets to resolution where possible.

Newcastle, New South Wales, Australia

• Assisting clients in emergency situations, guiding them through the appropriate processes• Managing a portfolio of 150 claims and assuring accuracy of information• Receive and evaluate claims against applicable Insurance Policy• Maintaining Customer relations• Liaising with other departments to assure integrity of claim decision• Resolving disputes and complaints Achievements: • Official recognition through companies reward system, when I received a compliment from a client for professional attitude and understanding• Rapid proficiency in claims software used by the company (Lotus Notes, Outlook, Endata, c@change, Evolve)

Charlestown, New South Wales, Australia

Responsibilities: • Establishing and maintaining effective relationships with injured workers and third party service providers• Accurately updating and maintaining the claims management system• Developing and implementing Injury Management Plans in conjunction with the injured worker• Working in accordance with relevant legislation and internal policies and procedures• Regular communication with stakeholders including presenting face to face on a regular basis• Administrative duties Achievements: • Received official recognition from customers for empathy and going above and beyond• Consistently meeting deadlines in a fast paced environment• Passed In-house Allianz medical course with 96%

- Assure real time data accuracy on Thomson Reuters Eikon by both maintaining it in databases and contacting Stock Exchanges on problematic issues- Managing internal and external client queries. Providing answers to covered markets specifics questions, proposing solutions to technical requests on maintained databases- Leading and taking part in data migration projects. Covered Stock Exchanges data being upgraded to more advanced systems. - Responsible for testing upcoming changes, preparing documentation, production environment preparation and final migration

- Source, process and maintain data onto databases using technical and financial knowledge- Responsible for Russian speaking, German and Polish markets, department makes up a significant part of Thomson Reuters global footprint - Contact stock exchanges, companies and other sources to assure the reliability of information and maintaining static data - Developing expertise in data related issues, build up knowledge of financial regulations and market practices in relevant markets covered- Build relationships with sources and third party data providers

Bachelor Of Psychology (Honours), Psychology

Bachelor Of Science - Bs, Psychological Sciences

Bachelor’S Degree, Russian Philology – Russian Language In Business Specialization

My studies helped me to better understand complex Russian culture and specifics of their economics. I use this knowledge for more.