Marta Soltys Email & Phone Number

Cork City Ireland

Exceptional service and management skills in the hotel industry. Providing direct attention to customer needs and mentoring staff to provide excellent customer service.• Upselling• Handling complaints• Dealing with customer queries in person and by telephone.• Multi-tasking• Accounting and recordkeeping • Micros operating • Promote customer satisfaction through personal interaction

Ireland Cork City

• Managing/mentoring staff to provide excellent service• Interact with customers in a busy, crowded shop also over the phone• Multi-tasking • Accounting and recordkeeping • Promote customer satisfaction through personal interaction• Served customers with courtesy, patience and smile• Cited for excellence in interpersonal communications, teamwork, customer service and flexibility

Ireland Cork City

• Undertaking general office administration work (posting, filing, photocopying, faxing, scanning) • Data input • Maintenance of records and filing systems both manual and electronic • Answering the telephone• Dealing effectively with routine telephone queries and taking accurate messages.

Ireland Killarney

Began as a waitress and was quickly promoted to sales assistant • Balanced cash, responsible for cash reports • Worked shifts alone, demonstrating responsibility and proven confidence of supervisors• Interacted with customers in a busy, crowded restaurant • Operated computer/cash register and enthusiastically accepted payments from customers • Demonstrated ability to interact with customers from diverse cultures and backgrounds

Cyprus

• Excellent customer service • Dealing effectively with routine telephone queries and taking accurate messages.• Handling correspondence and keeping records • Experience in Word, Excel and PowerPoint • Filing, scanning, photocopying and faxing documents • Accounting and recordkeeping • Demonstrated ability to interact with customers from diverse cultures and backgrounds

Fetac Level 5, Manual And Computerised Payroll

Define Payroll Terms Calculate Employee’s Gross Pay Calculate Employee’s Net Annual Tax Cumulative, Emergency and Temporary Tax Systems.

Italian Studies

Fetac Level 6, Tourism And Travel Services Management

• GDS • Word Processing • Consultative Selling • Customer Service

Fetac Level 5, Tourism And Travel Services Management

• Communication • Reception skills

Bachelor'S Degree, Tourism And Travel Services Management

• Accounting • Economy • Statistics

Technician, Computerised Accounting

• Accounting Manual and Computerised • Word Processing • Office Management