PR & Event Manager • Pre event and on site communication with delegates • Event planning and coordination in all of its aspects • Work closely with event committees and client group to define event goals and objectives • Relationship building with clients and providers • Buyer management: Negotiate agreements with providers and subcontractors • Establish staff schedules, task assignments equipment to ensure conformance with department objectives and goals • Source venues, catering and technology • Logistics • Maintain event calendar for long term planning • Sponsorship arrangements • Work with communications staff to develop brand, marketing labels and tools for events • Work with communications staff to ensure that council events receive optimal media coverage • Budget plan • Follow up and reporting activities: post event analysis, budget recaps and participants feedback

- Creation and presentation of product - DMC Marketing plan: identifying customers, their segmentation, product positioning and communication policies - Planning and organization of events - Planning and organization of incentive trips - Drawing up quotes - Choice of location, management of secretariat, travel, catering, accommodation, team building activities, transfers, gala dinners, meetings, exhibitions halls and related decorations, menu choice and entertainment shows, etc. - Wedding planner - Financial settlement - Client Relationship Management / Business Development: Develop and maintain good relationships with both existing and new clients with a goal to increase advertising revenue for the paper - Produce sales and quotation reports for management - Active involvement in the overall direction of all projects by mentoring less experienced team members to ensure the accurate and timely execution of research projects - website updating and newsletter editing

- Groups Manager for all company properties (13 resorts in Kenya – Zanzibar – Maldives: both big resorts with 160 rooms and small luxury resorts / lodges with max 20 rooms- Handling groups sales and marketing- Handling groups reservations- Groups financial settlement - Designing of meeting and incentive manuals - Issuing group rates and contracts- Client Relationship Management / Business Development: Develop and maintain good relationships with both existing and new clients with a goal to increase advertising revenue for the paper which may include negotiating rates, monthly, quarterly and/or yearly contracts, offer incentives, media bouquet of packages - Organization of groups special venues, dinners, team building activities and tailor-made day by day program- Special events and educational trip - Creation of Weddings Packages for all the properties and rating- Creation of Honeymoon Packages for all the properties and rating- Wedding planner tasks- Active involvement in the overall direction of all projects by mentoring less experienced team members to ensure the accurate and timely execution of research projects- Produce sales and quotation reports for management

- Serving as company’s “face” - Register guests, assign guestrooms - Process future room reservations- Coordinate guest services- Provide information about available services, facilities and surrounding areas- Maintain accurate room status information- Manage all guest accounts and credit limits- Completes a financial settlement with each- guest upon departure.- Welcome guests to the accommodation section: meeting and greeting them- Taking and organizing reservations- Rooms allocation - Organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts;- Manage reception and GRO staff;- Handling guest and house mail;- Produce reports for management;- Special events and educational trip organization;- F&B- Balancing client services with a number of other duties required excellent interpersonal skills, the ability to competently manage several diverse tasks at once and a professional appearance with the ability to multi-task.

Events and incentives organization from the quotation through the presentation of the project till the effective realization.Event secretary, travel plan, flights booking, catering service, hotels booking, team building activities, transfers planning, gala dinners, special events and meeting.Wedding planning: catering, location choice, interior and flower decorations, and entertainment show….

Weekly activities management, transfers planning, gala dinners and meetings organisation, rooms assignment, private areas set up, arrivals/departures management. Hotels and airports check-in/out operations.

Management of arrivals and departures of all incoming-outgoing tourists in the biggest destinations of the tour operator with approx. 2000 guests per week: - In charge of all chartered flights to and from Italy, boats to and from the nearby islands, transports to and from the airport/hotel.- Managing the relationships and information with airports handling companies and transfers companies (pax numbers, timings, allotments...)Working under pressure and problem solving always required.