- Customer service via telephone, e-mail and chat- Customer service in the context of complex returns and complaints- Information services regarding products, promotions, delivery and payment methods- Proofreading of the website- Monitoring errors in orders, including correcting incorrect waybills, invoices, personal data

- Content management on a streaming video platform- Analyzing online videos for compliance indifferent languages- Participation in generating improvement ideas- Investigation and resolve issues that are reported on client's site- Gathering, analyzing relevant data to develop ways to improve theoverall user experience on the site- Cooperation with the Wellness Team, performing the duties of a Wellness Ambassador- Preparing graphics, writing articles for the… Show more - Content management on a streaming video platform- Analyzing online videos for compliance indifferent languages- Participation in generating improvement ideas- Investigation and resolve issues that are reported on client's site- Gathering, analyzing relevant data to develop ways to improve theoverall user experience on the site- Cooperation with the Wellness Team, performing the duties of a Wellness Ambassador- Preparing graphics, writing articles for the project's newsletter Show less

- Understand and remain up to date with content policies and guidelines shared by the customer.- Examine the content which could be in text, image, audio, video or other format daily.- Identify content that is not in compliance with requirements and flag for action.- Give feedback for policies/tools/processes improvements.

- Creating graphic design of logo for the project- Maintaining social networks, writing texts and creating graphics- Сreating designs for brochures, stickers and other printed materials- Direct participation in the development of the project- Communication with users and clients

- Communication with users and clients using messengers inInstagram and Facebook- Replying to company e-mails- Proceeding of complaint forms- Analysis of positive and negative reviews for quality control- Creation graphics for posts and stories on the Instagram andFacebook network- Publishing posts and stories on the Instagram and Facebooknetwork according to the company's strategy

- Photo and video content preparation- Marketing content creation for website of the company- Maintaining company profiles in social media: LinkedIn, Instagram,Facebook- Participation in building the company's communication strategy

- Searching for new customers and verifying existing businessclients- Creating client database, desk research- Preparation of research offers- Creating and verifying interviewers' databases- Co-implementation of qualitative research process- Creating reports and presenting results for clients