Marta Stephenson Mba Email and Phone Number

• Planed, prioritised and allocated work to Administration Department. • Represented the department across the business and communicated on their behalf with key stakeholders and other departments.• Ensured that changes, internal procedures and documents were promptly announced to the team and implemented.• Monitored and analysed department MI in order to make performance decisions and to drive improvements.• Ensured that there was adequate supervision & resourcing of the department.• Made suggestions to improve department's performance and implemented approved processes.• Performed monthly 1-2-1s to motivate and effectively communicate with the team.• Performed regular department meetings.• Interviewed and recruited new staff members.• Developed and coached new team members.• Liaised with HR department regarding disciplinary matters and absence management.• Coordinated induction and probationary periods with HR and Training department.• Updated information on HR management system (team holidays and sickness).• Complied with all company policies and procedures in accordance to the FCA requirements.

• Analysed claims made by agents and staff for cheques and banking to identify any anomalies. • Reconciled transactions made by all branch offices with banks records. • Analysed branch / agent balancing documentation for data input.• Acted as a communication link between management, field staff and head office to rectify queries. • Liaised with banks.• Managed banking queries through a query management system.• Balanced nominal ledger accounts and monthly cashbook.• Managed all aspects of Baines and Ernst customer arrears payments.• Reconciled AllPay collections.• Administrated and developed Cash & Bank department Portal site.• Assisted with fraud investigation.

• Deputy to office supervisor.• Paid-in and balanced agent weekly performance.• Weekly balanced branch accounting.• Prepared all necessary materials for agents’ weekly activities.• Prepared reports and other information for performance managers.• General clerical activities.

• Managed Administration and Reception department in a branch providing services to 12,000 customers, over 20 managers (including senior managers) and 200 agents.• Recruited, trained and managed department staff to high standards. • Delegated workload and supervised staff to maintain high quality performance to very tight deadlines.• Organised and led department meetings and delivered Power Point presentations to provide regular performance feedback, discuss procedure changes and announce new company initiatives.• Conducted annual staff appraisals and regular 1-2-1 meetings.• Managed staff development and organised appropriate coaching. Successfully developed 3 deputies to achieve promotion to an Office Manager position.• Planned and scheduled working hours and holidays for clerical staff and maintained control databases.• Actively co-operated and communicated, both in writing and verbally, with all levels of management, head office staff and external agencies.• Prepared professional business documents, training materials and reports.• Balanced branch weekly performance and provided management information to senior managers. • Controlled the weekly cycle for processing data through various computer systems. Made sure all the operations were completed to very tight deadlinesand that all financial information was balanced and correctly authorised. • Provided a high standard of service and quality information to customers and agents.• Managed all aspects of maintaining the office premises to fulfil company standards and security policy.• Managed stock control of stationery, equipment and company documents and forms.• Monitored office document retention and filing systems.