After the redundancy from my previous employment I went back to school subsidized by FAS and qualified as certified Nutritionist, FETAC Level 5. Upon receiving my diploma I started my own business of nutritional consulting for individuals and conducted group health seminars as well.Reference: www.back2basicsireland.ie

Drove customer service excellence while receiving and responding to incoming calls from customers and clients wishing to claim on their policies.Reviewed information provided. Decided admissibility of claim and processed it immediately in the most appropriate manner.Liaised with customers, clients, colleagues, senior associates and manager to clarify the admissibility of claims where policy wording was unclear.Understood thoroughly all written contractual terms and conditions of each different insurance products.Evaluated medical information provided by customers/medical professionals, identified pre-existing medical conditions and rejected claims if appropriate .Notified customers of decisions on claims at the earliest opportunity by phone or by letter.Identified issues requiring action by the business centre manager (claims over floor limits, areas where policy terms & conditions were unclear etc.) and recommended action.Made maximum use of the telephone as a method of communication with the end customer.Ensured compliance with all relevant regulations.Kept targets set in the different Service Level Agreements of each client.Participated in and supported process improvement and quality initiatives.Received and responded to incoming calls from customers and clients and resolved all queries satisfactorily.Followed up on all issues that could not be resolved immediately.Evaluated information provided by customers,clients, third parties and sought extra information from all if necessary.Performed internal audits and check-ups through maintaining the Partial Payment/First Payment Report for Switzerland and the Cross Reference Report for both Switzerland and Germany on daily basis.Created and documented process improvements in the off-system claim assesment for Hungary.Used fluent verbal & written Hungarian, French and English and assessed claims for the German market as well with the help of translator programmes.

Processed incoming telephone queries from UK and Irish customers of Samsung and liaised with their Edinburgh Centre regarding their faulty product notice campaign.

Processed incoming email queries / in English and in French / from Microsoft customers and liaised with different Microsoft departments regarding their Home Use Program, Ultimate Steel and Office software products and services.

-VENDOR NEGOTIATIONS: Was responsible for Vendor Management, dedicated personal support to the businesses delivering high quality advice re.price negotiations, vendor contract management, contract drafting and connecting to legal. Provided feedback to the Business Units, Vendors to learn new areas of support and contributed to the development of new services within MIOL Procurement.Identified areas of improvement in the contract establishment process and in its related applications tools, based on feedback from internal business units, external vendor parties and procurement meetings. Suggested existing or approved newly submitted solutions to customers when responding to contract establishment or new vendor set up type queries.-PROJECTS: DealPoint Readines Project, completion of contract compliance for fiscal years 07/ 08.Improved the previous KPIs in the areas of contract compliance regarding contract establishment, renewal,extension, and response time between the internal business units, legal department (LCA) and external vendors.-ADMINISTRATION: Performed, supported and managed daily all Purchasing Functions for Suppliers, Contract Manufacturers and Vendors as well as for the internal Business Units.Prepared reports resulting in compliant processes and documentation that met company policy requirements.Analysed purchase requisitions to implement the most effective supply processes. Managed the electronic and hard copy contract repository, new vendor set up approvals, vendor blocks/ unblocks, managed the CONTRACT, PROCUREMENT and BUY CENTRE IRELAND aliases. Provided efficient and effective support (phone, live chat,e-mail) for Business Units and Vendors during and after the contract establishment process.Contributed customer service improvement initiatives in co-operation with Accounts Payable and Buy Centre in response to all customer queries, prepared documents and procedures relating to these improvements and their implementation into practice.

Prepared, organized and conducted live television programs to UK, India and Kenya in English.

International manufacturing and distributing company of optical mediaOffice Manager, promoted to Purchasing Specialist, promoted to Sales Account Manager-SALES: supervised the sales team, sourced new costumers, contacted existing costumers, prepared price quotations, negotiated contract terms, established pricing practices, process improvements, managed handling orders, initiated collections.-PURCHASE: was responsible of supplier contact management: price negotiations, vendor selections in the target of cost reduction for all production materials, commodities and services.-LOGISTICS: participated in production planning and management of acquisition and transport of production materials in cooperation with production and warehouse responsible.-OFFICE MANAGEMENT: assisted the general manager:drafting and evaluating contracts to customers, suppliers, authorities and other third parties,was responsible for interpretation and translation in English, all round HR and office management, legal consultancy.

Budapest Bank Rt. – General Electric, Budapest - HungaryConsumer Products / Mortgage Operations Foreign Interpreter, PA to Department DirectorWas responsible for verbal and written interpretation in English, general and personal assistance, HR and organisational tasks.

Was responsible for general and legal assistance in English and French.

Was responsible for general and financial company administration, account assistance, event organisation.