Marta Tomczuk Email & Phone Number

Reykjavik, Höfuðborgarsvæðið, Islandia

• Writing, optimizing, and improving SOPs and WINs for the Service Centers• Ensure processes are implemented and executed in the same manners across all Service Centers• Support 3rd party service centers and managing relationships• Monitor performance of own and 3rd party service centers• Collaborating with both internal and external stakeholders• Create operational benchmarks• Implement inventory-related processes for Service Centers into the company’s ERP system• Integrate ERP processes with other systems as needed• Project management and participation as needed• Working on nonconformities, change requests, and other quality-related matters• Taking part in quality audits• Perform on and off-site training

Reykjavik, Iceland

Responsibilities:• Management of Service Center Iceland (Handling, processing and registration of incoming hardware)• Cooperation with Production Leaders, Logistics, Procurement, Accounting, and other internal stakeholders to fulfill orders to meet customer’s satisfaction• Development and implementation of tools and documentation to improve service and sales orders processes,• Use of critical thinking to break down problems, evaluate solutions and make decisions,• Development and implementation of performance improvement strategies and continuous improvement,• Resolving any arising problems or complaints,• Achieving cost, accuracy and timeliness targets,• Directing, optimization and coordination of full order cycle,• Following lead-time and prioritization of orders,• Monitoring inventory stock levels at headquarters and Service Center Iceland,• Ensuring quality standards are being adhered to and issues had been addressed and solved quickly,• Handling complaints, providing appropriate solutions and alternatives within the time limits,• Receiving, reviewing, processing and follow-up sales orders and verifying order information, if needed update with the sales fulfillment department,• Managing and processing calibration,• Providing accurate, valid, and complete information by using the right methods/tools,• Following communication procedures, guidelines, and policies.

Keflavík, Reykjanes, Islandia

Responsibilities:• foreign customer service in the car rental area,• rental conditions explanation,• selling additional insurance and extras,• accepting payments and signing contracts,• inspection in terms of renting and returning the vehicles,• keep the single-entry accounting system,• control over the company's fleet,• scheduling of rentals and repairs.

Poznań, Woj. Wielkopolskie, Polska

Responsibilities:• conducting an analysis of customer needs and requirements in the field of the ERP system solutions,• developing process proposals, documentation and presentations,• coordinating IT projects,• preparing customers before the implementation of the ERP system,• supporting the implementation of the ERP system, • consultation with the customer (taking care of the customer after system implementation).

Poznań, Woj. Wielkopolskie, Polska

Responsibilities:• consulting in the field of Solidoworks CAD/CAM/CAE/PDM software for the engineering industries,• acquiring new customers operating in the domestic market,• identifying the needs of production enterprises in the field of software solutions for the engineering industry,• preparing commercial offers, transacting, building long-term relationships,• reaching individual goals in sales.

Poznań, Woj. Wielkopolskie, Polska

Poznań, Woj. Wielkopolskie, Polska

Responsibilities:• consultation in the field of CAD/PDM,• searching the Internet for production companies be in place the domestic market,• identifying the needs of manufacturing enterprises in the field of project management solutions,• match-making solutions to the profile of a potential customer,• preparing initial offers, prospecting activities, building long-term customer relationships.

Poznań, Woj. Wielkopolskie, Polska

Odpowiedzialna za: • pozyskiwanie nowych klientów, • budowanie długotrwałych relacji, • doradztwo w zakresie oprogramowania CAD/PDM, • przygotowywanie ofert handlowych, • negocjowanie warunków współpracy.

Poznań, Woj. Wielkopolskie, Polska

Attending to the biggest trade events and conferences in Poland (Budma, Polagra, Motorshow,Cavaliada, Furniture Fair, Krio Congress and others). Responsible for office coordination and customer service (VIP zone, visitors registration etc.), taking care of domestic and abroad visitors.

Poznań, Woj. Wielkopolskie, Polska

Responsible for preparing and writing documentation for the EU grant-aid for the construction of an innovative office and warehouse facility.

Magister Inżynier (Mgr Inż.), Management And Production Engineering | Zarządzanie I Inżynieria Produkcji, 2

Specialized in Production Informatics Degree awarded: Master of Science Engineer Thesis title: Integration of ERP ad PDM IT Systems.

Inżynier (Inż.), Management And Production Engineering | Zarządzanie I Inżynieria Produkcji

Specialized in Computerisation in Production Degree awarded: Bachelor of Engineering Thesis title: Concept elaboration of pro-ecological.