Marta Tomczuk Email & Phone Number

Reykjavik, Höfuðborgarsvæðið, Islandia

• Writing, optimizing, and improving SOPs and WINs for the Service Centers
• Ensure processes are implemented and executed in the same manners across all Service Centers
• Support 3rd party service centers and managing relationships
• Monitor performance of own and 3rd party service centers
• Collaborating with both internal and external stakeholders
• Create operational benchmarks

Reykjavik, Iceland

• Responsibilities:
• Management of Service Center Iceland (Handling, processing and registration of incoming hardware)
• Cooperation with Production Leaders, Logistics, Procurement, Accounting, and other internal stakeholders to fulfill orders to meet customer’s satisfaction
• Development and implementation of tools and documentation to improve service and sales orders processes,
• Use of critical thinking to break down problems, evaluate solutions and make decisions,
• Development and implementation of performance improvement strategies and continuous improvement,

Keflavík, Reykjanes, Islandia

• Responsibilities:
• foreign customer service in the car rental area,
• rental conditions explanation,
• selling additional insurance and extras,
• accepting payments and signing contracts,
• inspection in terms of renting and returning the vehicles,

Poznań, woj. Wielkopolskie, Polska

• Responsibilities:
• conducting an analysis of customer needs and requirements in the field of the ERP system solutions,
• developing process proposals, documentation and presentations,
• coordinating IT projects,
• preparing customers before the implementation of the ERP system,
• supporting the implementation of the ERP system,

Poznań, woj. Wielkopolskie, Polska

• Responsibilities:
• consulting in the field of Solidoworks CAD/CAM/CAE/PDM software for the engineering industries,
• acquiring new customers operating in the domestic market,
• identifying the needs of production enterprises in the field of software solutions for the engineering industry,
• preparing commercial offers, transacting, building long-term relationships,
• reaching individual goals in sales.

Poznań, woj. Wielkopolskie, Polska

Poznań, woj. Wielkopolskie, Polska

• Responsibilities:
• consultation in the field of CAD/PDM,
• searching the Internet for production companies be in place the domestic market,
• identifying the needs of manufacturing enterprises in the field of project management solutions,
• match-making solutions to the profile of a potential customer,
• preparing initial offers, prospecting activities, building long-term customer relationships.

Poznań, woj. Wielkopolskie, Polska

• Odpowiedzialna za:
• pozyskiwanie nowych klientów,
• budowanie długotrwałych relacji,
• doradztwo w zakresie oprogramowania CAD/PDM,
• przygotowywanie ofert handlowych,
• negocjowanie warunków współpracy.

Poznań, woj. Wielkopolskie, Polska

Attending to the biggest trade events and conferences in Poland (Budma, Polagra, Motorshow,Cavaliada, Furniture Fair, Krio Congress and others). Responsible for office coordination and customer service (VIP zone, visitors registration etc.), taking care of domestic and abroad visitors.

Poznań, woj. Wielkopolskie, Polska

Responsible for preparing and writing documentation for the EU grant-aid for the construction of an innovative office and warehouse facility.

Magister Inżynier (Mgr Inż.), Management And Production Engineering | Zarządzanie I Inżynieria Produkcji, 2

Specialized in Production Informatics Degree awarded: Master of Science Engineer Thesis title: Integration of ERP ad PDM IT Systems.

Inżynier (Inż.), Management And Production Engineering | Zarządzanie I Inżynieria Produkcji

Specialized in Computerisation in Production Degree awarded: Bachelor of Engineering Thesis title: Concept elaboration of pro-ecological.