Marta Torre Email & Phone Number

Zurique, Suíça

• As an Operations Specialist, I manage educational tours for North American students traveling to Europe, primarily focusing on Italy, Greece, and Portugal. My role involves ensuring smooth operations, enhancing.
• Operations Management: Strategically plan and coordinate activities, meals, and guided tours, ensuring alignment with cost and quality standards.
• … Show more As an Operations Specialist, I manage educational tours for North American students traveling to Europe, primarily focusing on Italy, Greece, and Portugal. My role involves ensuring smooth operations.
• Tour Ownership: Manage the overall tour flow, prioritize exceptional customer experiences, and monitor key quality metrics (NPS, overall experience, and stay ratings). Conduct pre-departure calls with Tour Directors to.
• Risk and Safety Management: Manage on-tour emergencies, and collaborate with Tour Directors, Sales, and the Safety team to resolve issues, mitigate risks, and implement service recovery when needed. Respond to customer.
• Communication and Customer Experience: Deliver customer requests and preferences by maintaining clear communication with suppliers and Tour Directors. Support our Sales counterparts in the US and Canada with expert.

Porto, Portugal

• Managing all aspects of marketing automation (Salesforce and Hubspot) projects from concept to launch, including project planning, budgeting, resource allocation, and risk management.
• Collaborate closely with a team of UX/UI designers, copywriters, SEO specialists, developers, and digital marketing specialists (including teams on freelance) to improve digital experiences.
• Ensure the team effectively uses project management software and tools for managing projects.
• Set up a… Show more
• Set up a brand-new work environment in ClickUp and defined and optimized new organization and operation processes. Show less

Porto, Portugal

• Managing the implementation of e-commerce projects on Shopify and WooCommerce, ensuring seamless execution and optimal functionality for clients.
• Operating as the lead point of contact for any matters specific to all Shopping Builders projects, while building and maintaining strong, long-lasting client relationships by continuously proposing solutions that meet.
• Fostering collaboration within cross-functional teams of designers, SEO Specialists, and developers, both… Show more
• Fostering collaboration within cross-functional teams of designers, SEO Specialists, and developers, both in-house and freelance, to deliver successful digital experiences.
• Daily supervision, management, and motivation of team members, promoting a high-performance culture while closely monitoring and optimizing team efficiency.
• Execute regular testing on multiple platforms and devices to ensure that quality standards are met.

• Responsible for the day-to-day management of various digital projects, including site launches, digital marketing, and influencer campaigns.
• Managing and delivering projects’ digital lifecycle within quality, time, and budget requirements, while monitoring progress.
• Collaborating with internal teams to design, develop and implement digital products.
• Conducting post-project evaluation.
• Preparing status reports by gathering, analyzing, and summarizing relevant… Show more
• Preparing status reports by gathering, analyzing, and summarizing relevant information.Projects: BMcar, Câmara Municipal de Matosinhos, Next Level Fairs, Rota Vicentina, Seafair Miami, TempDev. Show less

Porto

• Building and executing social media & content strategies aligned with business targets.
• Writing and scheduling social media content (Facebook, Instagram, LinkedIn, Pinterest) for clients.
• Creating content calendars.
• Website copywriting contribution for company web pages.
• Writing keyword centric and long-form articles.
• Generating content & social media reports.

Porto E Região, Portugal

• Designing and implementing social media strategy to align with business goals.
• Copywriting for online and offline channels.
• Optimizing content according to SEO and Google Analytics insights.
• Analyzing web traffic metrics and creating weekly reports.
• Developing a digital marketing strategy for the new packaging online store.

• Implementation of marketing campaigns for the UK market.
• Responsible for the online communication and event planning of the Covet London showroom.
• Designing and implementing strategic business plans that expand the company’s customer base and ensure brand presence in the UK through a wide range of online and offline marketing channels.
• Editor-in-Chief of London Design Agenda.
• Product Specialist for Interior Design Projects.

Porto E Região, Portugal

• Responsible for all inbound marketing strategies including social media, blogs, and lead generation.
• Editor-in-Chief of 8 blogs.
• Collaborating with the brand, product, and sales managers to create promotional concepts.
• Representing the brand in international fairs: IMM and Salone del Mobile.
• Responsible for the content and press relations strategies for the company's major international events and fairs: Maison et Objet, Salone del Mobile, IMM Cologne, ICFF, and 100%… Show more
• Responsible for the content and press relations strategies for the company's major international events and fairs: Maison et Objet, Salone del Mobile, IMM Cologne, ICFF, and 100% Design.

Francelos

• Social media management.
• Copywriting.
• Market Research.
• Digital Marketing and Communication campaigns, for companies and clients.
• Customer portfolio management.

Porto E Região, Portugal

• Brand Communication Plan - First Only Talent;
• Communication Plans for International Events;
• Business Plan for the Centro Nacional de Competências dos Frutos Secos;
• Market research and analysis.

Master'S Degree, Marketing, 16/20

Postgraduate Programme, Business Communication, 16/20

#14 in the 2017 Eduniversal Best Masters ranking. #33 in the Financial Times European Executive Education Ranking.

Erasmus +

Participation in the European student exchange program held in the third year of licentiate for a period of 5 months in Czestochowa.

Bachelor'S Degree, Business Communication, 16/20