Who is Marta Tulin? Overview
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Quick answer
Marta Tulin is listed as OtC Manager at GN Group, based in Warsaw, Mazowieckie, Poland. AeroLeads shows a work email signal at bp.com and a matched LinkedIn profile for Marta Tulin.
Marta Tulin previously worked as Back Office Operations Manager East at Ugi International and Sales Operations Manager CEE/Balkans at Castrol.
Company email context
Email format at GN Group
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{first}.{last}@bp.com
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Profile bio
About Marta Tulin
Operations and customer service manager, with experience in multinational team supervisory. Proven track record in resolving customer queries and meeting customer service level agreements. Knowledge of developing, implementing, and maintaining effective and professional operational procedures. Competently implemented new CRM software systems and supervised training of staff to maximize the benefits of digitalization to achieve excellent customer satisfaction levels. Wide experience in transitions, on customer and staff level and managing people through change. Decisive, action-orientated person who successfully takes complete ownership of the customer service and sales operation function. Working knowledge of credit and cash collection procedures and processes.
Listed skills include Credit, Credit Risk, Finance, Accounts Receivable, and 11 others.
Current workplace
Marta Tulin's current company
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10 roles
Marta Tulin work experience
A career timeline built from the work history available for this profile.
Otc Manager
Back Office Operations Manager East
• Responsible for managing multinational team of 20+ Back Office Specialist for Region East (Poland, Czechia, Slovakia, Hungary and Romania) in Leverage Service Center organization• Ensuring efficient process transfer, including building a team and knowledge transfer, from legacy organization into the new Leveraged Services model • Supervising the administration and management of customer master data, pricing master data and invoicing activities within the organization… Show more • Responsible for managing multinational team of 20+ Back Office Specialist for Region East (Poland, Czechia, Slovakia, Hungary and Romania) in Leverage Service Center organization• Ensuring efficient process transfer, including building a team and knowledge transfer, from legacy organization into the new Leveraged Services model • Supervising the administration and management of customer master data, pricing master data and invoicing activities within the organization • Implementing the transformation agenda within the Leverage Service Center and driving process improvement, automation and digitization in close cooperation with other Customer Service teams • Supervising creation and maintaining back office processes related documentation • Providing the overall direction and support to team by developing the team members, providing performance feedback and coaching • Building Continuous Improvement culture - striving to simplify, standardize, and improve processes and service quality Show less
Apr 2022 - Sep 2024
Sales Operations Manager Cee/Balkans
Building integrated and motivated multinational team, ready for challenges and providing exceptional support for local Sales teams.Implementing projects, centrally and locally defined, supporting and developing implementation of customer service policies.Supporting and supervising knowledge transfer to Global Business Services in Hungary, based on standardized and simplified processes.Subject Matter Expert for Customer Onboarding process - Lead to Contract and Order to Cash and… Show more Building integrated and motivated multinational team, ready for challenges and providing exceptional support for local Sales teams.Implementing projects, centrally and locally defined, supporting and developing implementation of customer service policies.Supporting and supervising knowledge transfer to Global Business Services in Hungary, based on standardized and simplified processes.Subject Matter Expert for Customer Onboarding process - Lead to Contract and Order to Cash and Customer Onboarding process author. Show less
Jun 2019 - Dec 2021
Customer Operation Support Cee
Castrol
Responsible for managing cooperation with VW Group in Central Eastern Europe - Skoda Auto and Volkswagen Group Polska from operational sideImpementing EDI for Skoda Slovakia - in cooperation with Sales, Supply Chain and Customer Service teams - providing system set up, testing and coordination of the whole projectCoordinating Continuous Improvement projects in Central Eastern Europe Supporting Opex projects implementation - changes in Customer Policy, B2B, price increase… Show more Responsible for managing cooperation with VW Group in Central Eastern Europe - Skoda Auto and Volkswagen Group Polska from operational sideImpementing EDI for Skoda Slovakia - in cooperation with Sales, Supply Chain and Customer Service teams - providing system set up, testing and coordination of the whole projectCoordinating Continuous Improvement projects in Central Eastern Europe Supporting Opex projects implementation - changes in Customer Policy, B2B, price increase, promotionsLive Customer Feedback Response Coordinator for Central Eastern Europe - impementation of the tool and monitoring surveys and implementing improvements, based on customers' feedback. Show less
Oct 2017 - May 2019
Customer Operation Support Team Leader Automotive & Industrial - Poland, Czech, Slovakia, Hungary
Develop transformation road map for Central Eastern Europe in prefer option for business transfer of Czech, Slovakian and Hungarian customersFormulate and implement customer service policies and procedures, implement improvements including new CRM system Supervising effective transition of customer service activities to Global Business Services in Hungary - supporting knowledge transfer for customer service, invoicing and customer master data processes, Updating standard operational… Show more Develop transformation road map for Central Eastern Europe in prefer option for business transfer of Czech, Slovakian and Hungarian customersFormulate and implement customer service policies and procedures, implement improvements including new CRM system Supervising effective transition of customer service activities to Global Business Services in Hungary - supporting knowledge transfer for customer service, invoicing and customer master data processes, Updating standard operational procedures and processes, managing people through change, making sure that service levels are kept. Show less
Dec 2015 - Sep 2017
Credit Controller
Implementation of new Credit PolicyReduction of overdues from two digit to zero percentage
Jun 2008 - Nov 2015
Credit Control Analyst
Bp Europa Se (Poland)
Preparing daily cash forecast, monitoring bank guaranties issued by BP, managing Citidirect access and users, managing bank relationships
Apr 2007 - May 2008
Credit Controller Assistant
Castrol
Apr 2004 - Mar 2007
Contractor In Finance Team
Castrol
Nov 2002 - Mar 2004
FAQ
Frequently asked questions about Marta Tulin
Quick answers generated from the profile data available on this page.
What company does Marta Tulin work for?
Marta Tulin works for GN Group.
What is Marta Tulin's role at GN Group?
Marta Tulin is listed as OtC Manager at GN Group.
What is Marta Tulin's email address?
AeroLeads has found 1 work email signal at @bp.com for Marta Tulin at GN Group.
Where is Marta Tulin based?
Marta Tulin is based in Warsaw, Mazowieckie, Poland while working with GN Group.
What companies has Marta Tulin worked for?
Marta Tulin has worked for Gn Group, Ugi International, Castrol, and Bp Europa Se (Poland).
How can I contact Marta Tulin?
You can use AeroLeads to view verified contact signals for Marta Tulin at GN Group, including work email, phone, and LinkedIn data when available.
What skills is Marta Tulin known for?
Marta Tulin is listed with skills including Credit, Credit Risk, Finance, Accounts Receivable, Financial Reporting, Financial Analysis, Downstream Oil And Gas, and Credit Reporting.
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