Responsible for drafting rental contracts, tailoring each one to the specific idiosyncrasies of each property and particular situation, with extensive knowledge of the relevant laws and their changes. Management of tenant issues, ensuring efficient and satisfactory resolution. Coordination and monitoring of work assigned to contractors: from the initial communication of the issue, verification of the correct execution of tasks, to the payment of the corresponding invoices. Responsible for calculating the return of deposits to tenants, ensuring that it is done in a timely and accurate manner according to the conditions established in the contract. Maintaining constant communication with property owners, informing them about issues, presenting budgets, and assisting in the selection of new tenants. Providing phone support, offering quality service and personalized attention. Collaborating directly with the property management manager, reporting issues promptly.My focus is to provide a comprehensive and high-quality service, ensuring the satisfaction of clients, property owners, and tenants, and ensuring the proper functioning and maintenance of properties. The work is conducted in Spanish, Catalan, and English.

Administration of orders and other customer requests.Regular contact with customers to gather relevant commercial information.Ensuring customer satisfaction in the delivery of goods.Accurate forecasting of future demand and data analysis.Recording customer complaints and supporting their investigation.Creating and maintaining customer information in the ERP systemMy contract ended due to a departmental reorganization. I have a recommendation letter from my supervisor.

Executive Secretary / Paralegal in a solo law firm dedicated to Real Estate Law (primarily buying, selling, and/or leasing land and logistics warehouses).Tasks performed:- Monitoring issues: sending or requesting documentation for the preparation of "Due Diligence" or for the signing of private contracts or deeds before a Notary. Comparing document versions. Locating documents for the preparation of annexes for signatures. Noting and tracking pending tasks. Recording delivery dates or "milestones." Searching for information in the Property or Commercial Registry. Requesting urban planning certificates from City Councils and follow-up. Reviewing both my and the lawyer’s emails to manage issues and respond when necessary, including the lawyer’s availability for meetings or phone calls. Filing received emails in the corresponding file.- Responsible for accounting: requesting invoices and entering them into the system. Managing the law firm's current account and monitoring transactions. Issuing invoices and tracking until payment. Monitoring expenses and income according to the annual budget. Ordering supplies and dealing with suppliers.- Answering and screening calls. Dealing with clients and attending some meetings.- The work is conducted in Spanish, English, or French interchangeably.My quick response to client requests (both via email and phone), attention to detail, and absolute discretion are vital for the smooth operation of the firm.

I dealt with the clients to explain the budgets and the procedural status of their case, establishing trusting and productive relationships.

Joined the family business and worked from the bottom to become a partner in 1999. The firm was divided into two areas, I was the sole proprietor and in-charge of starting and growing the business in the Barcelona City Courts.My solid knowledge in procedure law, my experience in Court, and how prompt I served clients made me gain good renown that provided into recurrent and enduring clients.

Mapfre is the largest insurance company in Spain and Latin America. I marketed several types of insurance policies. I grew my client portfolio with cold calling and then its referrals. My different approach in the sale doing a comparative analysis of insurances was the clue.

I successfully expanded the business in Barcelona and its area. I supervised and trained a team of up to fifteen sales agents with whom we developed a friendly, long-lasting rapport. My growth was based on client referrals since my sales approach was always to take into consideration the client's needs and have fluid communication.Along the way, I've earned several trips as a reward for the good results obtained.