Marta W. Email & Phone Number

Nottingham, England, United Kingdom

Providing detailed advice and support to customers regarding rent arrears and welfare benefits. Overseeing accounts and act as a primary contact of Clients, Account Managers and tiers and understanding business needs and goals, act as a trusted advisorUnderstanding the need of the supported customers regardless of their geographical and cultural setupImplementing a comprehensive welfare benefits advice, preparing financial statements for clients, proving benefit checks, assisting in filling various supporting documents, assisting in cashbacks, refunds, organizing payment plans.Analysing complex cases on the individual basis and being proactive to make sure that decisions made are good for the business and generating cash flowOffering benefit checks, assiting in filling various forms such as council tax support or discretionary housing payments.Assisting in filling complaints according to the knowledge of the valid legislationsLiaising with outside agencies such as Department work and pensions, Revenue and Customs, Home Office to make sure the strong partnership relationships are maintained, particularly with seniors leaders, teams and partnersAttending additional trainings relating to the latest Government changes in the welfare benefit legislation, facilitating and delivering presentation to other teamsActing as an internal interpreter; helping in translation both verbal and in writing from Polish to English or English to Polish, preparing documents in both languages, drafting reports

Nottingham, England, United Kingdom

Provided comprehensive administrative support for the team, responding to emails and complaintsVerified and validate the information required to make sure no fraudulent benefits claims are made Allocating job flow to members of the team, making sure the high quality of the service is maintained in accordance of policies and procedures to minimize risk involved in the process and to satisfy clients' needs Answered calls and emails, forwarding them to relevant officers/departmentsOverseeing rents and insurance accounts and implementing a pragmatic approach to problem-solving with a focus on results

Nottingham, England, United Kingdom

Scheduling repairs of the properties owned and maintained by the companyRaised invoices and purchase orders for repairs through internal account system Analysed he incoming repairs and prioritise the workload accordinglyResponded to any queries raise by tenants via customer service in a timely mannerManaged, summarized and consolidated weekly purchase orders Maintained files including all documents and data collections accurately and conciselyAnswered phone calls, forwarding calls to relevant members of the companyWorking independently self-prioritizing busy workload to ensure the strict deadlines were met, delivered the service in pace to enable to minimize all outstanding tasks

Nottingham, England, United Kingdom

Coordinated several agencies and organizations, such as contractors and utility companies, to prevent and remove road traffic disturbancesActing towards very strict deadlinesWorked under pressure to very short deadlines solely responsible for time managements and tasks prioritisation Acted as a consultant in major construction projects affecting road and public transport in the area by reviewing maps, plans, CAD designs and preparing relevant arrangements for bus companies as well as passengers to minimize disruptionsDealt with enquiries and complaints; received, communicated and replied verbally or in writing, including dealing with in-coming telephone calls and electronic message system Maintained good relationships between multiple companies operating public transport within the area, acting as a point of contact Filled spreadsheets and other administrative or analytical toolsPerformed general office duties as filing, photocopying and printing various documents Raised invoices and purchase ordersArranged meetings, prepared meeting agendas and took detailed minutes

Nottingham, England, United Kingdom

Professionally handled confidential information strictly observing company’s data protection and confidentiality policy.● ​Reviewed, scanned and archived public sector documents working to tight deadlines and with excellent attention to detail.● ​Effectively operated office equipment and software, including Microsoft Office and Kodak Capture Pro.

Nottinghamshire, England, United Kingdom

Assisted senior partner in all office related tasks Used my initiative and developed and implemented new filing and case management system. Received training in bookkeeping and accountancy and was responsible for the bookkeeping of the company, debt collection and issue of invoices. Responsible for dealing with regulatory matters and companies obligations towards Companies House and HMRC, After comprehensive training in practical application of Data Protection Act 1998 audited files searching for clients’ personal information and handled data access requests in line with provisions of the law. Effectively organized, photocopied, scanned and filed documents in full compliance with company’s confidentiality policy. Professionally liaised with clients, Employment Tribunals and law practitioners. Processed payments, issued invoices and assisted in bookkeeping.

Cracow, Małopolskie, Poland

Operated the till, including cashing up and completing paperwork at the start and the end of the shift in a busy branch of a global clothes retailer.● ​Assisted clients in selection and purchase of items whilst consistently achieving sales targets.● ​Helped international clients with VAT return applications. Kept merchandise orderly at all times.● ​When required, opened and closed the branch and filled in sales sheets at the end of the day.

Cracow, Małopolskie, Poland

Effectively managed a flagship shop of a new Polish fashion brand. Responsible for daily managing of staff, assigning of duties as well as management of stock and store design.● ​Developed, researched and implemented marketing strategies and represented the brand in trade fairs.● ​Developed and maintained online store; operated till and assisted clients.

Organizacja Produkcji Filmowej I Telewizyjnej

Licencjat (Lic.), Russian Studies

Kulturoznawstwo specj. Rosjoznawstwo