Projects: Codility | Enterprise Customer Service Manager (Sep20-Aug21)Wracam-na-rynek.pl | Project Leader (Mar20-Aug20)Talent Alpha | Head of Strategic Alliances and Enterprise Sales Development (Feb19-Feb20)Other activities:• Building and maintaining relationships with clients, managing and conducting business development, sales and account management activities;• Business and strategy planning, budgeting, managing P&L, maximizing every opportunity to grow the overall GP;• Conducting recruitment projects (Managerial Level starting from TL), direct search, search & selection, reference check, HR advisory

-Conducting full sales process including contract negotiations and drafting (RPO, MSP, MV, Volume/Mass Recruitment Projects)-Successful delivery of client engagements and/or multiple smaller engagements for a single client,-Point of contact for multiple stakeholder clients in the day-to-day execution of client engagements and acts as the project manager,-Designing and implementing overall recruitment strategy and policy for mass recruitment projects-Coordinating activity from the account/service managers and delivery consultants to execute a professional service,-Recruitment and training of Business Services consultants (recruitment hard and soft skills).-Creating engagement with prospective customers that are considering to locate their SSC or BPO in Poland or customers that are taking into account recruitment outsourcing as part of their resourcing strategy using a range of events, seminars and thought leadership initiatives,-Formulating and responding to individual client requests by providing bespoke proposals and responding to formal tender exercises,-Assisting governmental bodies in providing sound advice regarding talent pool availability in Poland for perspective customers within SSC/BPO sector

-Running permanent recruitment teams for Experis (specialist and expert level roles in IT, Engineering and Finance),- Assisting in organization or business unit growth through market share growth, image awareness, acquisitions and conversions, and staff development,- Establishing strategy, procedures and process to monitor and ensure the successful operation of branches or offices,- Implementing standardization and solidify continuous improvement,- Managing delivery of products/services to achieve agreed end result; goals and objectives- Maintaining communication with established clients to ensure successful business development.

-Successful delivery of client engagements and/or multiple smaller engagements for a single client,-Point of contact for multiple stakeholder clients in the day-to-day execution of client engagements and acts as the project manager,-Managing and developing project teams based in 4 cities (Warsaw, Poznan, Łódź, Szczecin), ensuring the appropriate allocation of resourcing support based on vacancy volumes across portfolio of strategic Hays Clients; responsibility for team’s target, KPI’s and project’s budget,-Designing and implementing overall recruitment strategy and policy for mass recruitment projects -successfully introduced to Polish market over 20 SSC/BPO start-ups -run several dozen of volume projects (territorial or process expansion) of existing SSC or BPO,-Developing and implementing resourcing strategy and policy for SSC/BPO dedicated teams, -Taking full responsibility of the financial performance, budget, P&L and future growth of the customer accounts,-Coordinating activity from the account/service managers and delivery consultants to execute a professional service,-Conducting recruitment processes for senior level roles; responsibility for personal target and KPI’s,-Recruitment and training of subordinates (recruitment hard and soft skills).-Creating engagement with prospective customers that are considering to locate their SSC or BPO in Poland or customers that are taking into account recruitment outsourcing as part of their resourcing strategy using a range of events, seminars and thought leadership initiatives, -Formulating and responding to individual client requests by providing bespoke proposals and responding to formal tender exercises,-Conducting full sales process including contract negotiations and drafting,-Assisting governmental bodies in providing sound advice regarding talent pool availability in Poland for perspective customers within SSC/BPO sector

Responsible for Business Developement in Poznan area.

(Google, Facebook, BT, IBM Ireland, IBM Bulgaria, IBM Czech Republic)- Fulfill Client requirements through job spec /training /coaching- Source Candidates matching required profile- Process Candidates through recruitment process- Interview and select relevant candidates- Prepare candidates for recruitment process (role play, relocation, final interview)- Get professional references for all candidates successful at interview- Meet client expectations in terms of time to hire and quality of candidates put through process- Be proactive in finding innovative ways to source candidates- Manage candidates pipeline- Provide Team Leader and Account Manager with accurate reports as per requested- Other tasks as per business needs.

Sales Activities- New business generation - Make canvass calls and carry out mail shot activities- Meet sales/gross profit targets in line with dashboard- Deal with speculative calls, aftercare and service calls- Client visits – new and service – identify and follow up business leads- Write proposal documents and tenders, negotiate fees and rates in line with Co policy and comply with approvals and discounts allowed and Issue Terms of BusinessClient Management- Serve clients, identify their needs and provide feedback on success of filling jobs- Qualify job specification / salary information and record accurate and comprehensive job description – check info / client requirements in line with key processes and legislationCandidate Management- Candidate control – keep in regular contact to review progress and performancePre-screen candidates before their interview for suitability and conduct interviews- Coach candidates on interview skills / Skills testing- Manage Temp availability to meet client needs- Spec CVs / Market candidates, Search / Shortlist CVs in line with job order request, Ensure CVs are of a specific standard and reflective of client requests- Provide information to candidates on clients and job specifications for permanent jobsOther- Administration duties including; identification and national insurance checks, verification of qualifications, obtaining bank details, dealing with timesheets, payroll queries and amendments, tracking credit checks, raise permanent invoices and reference checking - Capture info / calls / bookings correctly on EZ Access – update and maintain client and candidate information database and adhere to personic rules- ensure records are kept in line with legislative requirements- Carry out work instructions in line with Key Processes and QMS

- Sourcing of craftsmen temporary and permanent staff - Sourcing of specialist permanent staff- Organizing and supervising relocation of employees to UK- UK Client Service- translation of employees documents- translation of interviews with UK Clients

- Designing and implementing of all HR company’ systems, processes and procedures for recruitment, employment, promotions and staff development- Designing and implementing of all HR company systems, processes and procedures for performance appraisal- Active search for recruitment methods, development and trainings solutions among staff;- Leading recruitment and selection process- Sales trainings for showroom staff

- Designing and implementing of all HR company systems, processes and procedures for recruitment, employment, promotions, staff development in the new project- Designing and implementing of all HR company systems, processes and procedures for performance appraisal- Active search for recruitment methods, development and trainings solutions among staff;- Leading recruitment and selection process- Coordination of recruitment and development process within contractors- Cooperation with external institution and firms of staff recruitment and development- ISO 9001:2000 and BS 7799-2: 2002 systems coordination- Reporting to CEO and Board (including Stock Market Reports)- Personnel budgeting

- Sourcing and recruiting of specialist staff (also executive search)- Realizing all performance appraisal projects- Realizing all outplacement projects- Updating company database system with candidate and client information