Marta Balaguer Email & Phone Number

Miami, Florida, Estados Unidos

Miami, Florida, United States

- Ensure team achieves sales goals- Lead catching and assignment to Sales Managers- Promptly respond and quote group leads- Manage sales process from initial contact to contract signing as needed- Reporting and analysis of different CI/TY Reports- Coordinate and conduct site tours as necessary- Develop and maintain relationships while ensuring customer satisfaction- Actively participate in marketing meetings with DOSM- Weekly Sales Strategy reporting and analysis for maximizing revenue from guestrooms and catering events- Assist DOSM in budgeting, forecasting, accruals, monthly critique and expense reports, amongst others

Miami-Fort Lauderdale Y Alrededores

Focused on sales development by qualifying leads and scheduling appointments for the sales team. Coordinated transactions from contract to closing, ensuring smooth processes and effective communication across all stages.

Miami/Fort Lauderdale Y Alrededores, Estados Unidos

Supported group bookings and events in the Sales & Marketing department, ensuring client satisfaction and retention. Coordinated event logistics and worked with internal teams to deliver seamless experiences, contributing to revenue growth and long-term client relationships.

Barcelona Y Alrededores, España

Handled office operations, including phone calls, correspondence, and file management. Assisted with property research and client communications, gaining insight into Barcelona’s real estate market.

Barcelona

Oversaw beach and locker area operations, and supervised 9 cashiers across 7 bars during the PS Festival to ensure smooth service and customer satisfaction.

Barcelona Y Alrededores, España

Coordinated guest reception and event logistics, supported team efforts, and lead generation at major events like MWC, CPHI, VMWorld, and MotoGP.VIP Hostess - Futbol Club Barcelona, Camp Nou / Feb. 2016 - Jul. 2016 · 6 mesesProvided VIP lounge service and assisted with accommodations for high-profile guests during games.

Barcelona

Managed guest bookings, rates, and reviews, ensuring a smooth and personalized experience from arrival to departure. Worked across multiple channels to manage bookings, rates, and customer reviews, handled electronic billing and payments while maintaining high standards of customer service to enhance the guest experience.

Barcelona

Assisted with daily hotel operations, including check-ins, check-outs, reservations, electronic billing, and back-office tasks and events preparation. Supported various departments to gain a comprehensive understanding of hotel functions and enhanced customer service skills.

Master'S Degree In Digital Marketing, Marketing

Bachelor'S Degree, Hotel/Motel Administration/Management

Bachelor'S Degree, Resort & Hospitality Management

International exchange program

Advanced English (Cae), Enseñanza De Inglés Como Lengua Extranjera

English classes