Marta Basso Email and Phone Number
Marta Basso work email
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Marta Basso personal email
Motivated, results-oriented and customer-centric professional. I have extensive experience in working with cross-functional teams and proven capacity to interface effectively with all levels of personnel. I am continuously driven to learn and develop new skills and particularly interested in working in multicultural environments.Areas of expertise: Customer Relationship Management (CRM), Data Analysis, Communication, Digital Marketing, Sales.
Labomar
View- Website:
- labomar.com
- Employees:
- 126
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Back-OfficeLabomar Feb 2022 - Present• Regularly tracking sales opportunities and reviewing projects’ progress in the sales funnel. • Consolidating projects relevant data in a dashboard and elaborating insightful analysis shared with the Commercial Dept. in a weekly report.• Supporting KAMs and BDMs in managing clients requests (e.g. products quotes, orders entry in the ERP) and collaborating with cross-functional departments (R&D, Regulatory Affairs Dept, Operations etc.) for project evaluations and subsequent works.
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Subject Matter ExpertAccenture May 2021 - Dec 2021Dublin• Analysed, researched and suggested strategic initiatives aimed at streamlining workflows to the management team.• Supported T1and T2 operators on industry standards and provided efficient solutions to operational blockers.• Worked with cross functional teams to collaborate on the launch of projects with high visibility and maintain day to day operation.• Delivered training sessions and performed quality assurance checks. -
Partner Operations Specialist At GoogleAccenture Jul 2019 - Apr 2021County Dublin, Ireland• Managed end-to-end operational support for major partner accounts. • Provided ongoing support for existing partners through avail management, xml/ingestion support and relationship building.• Consolidated the inventory process flow experience, involving data mining/statistical analysis and identifying key metrics to evaluate data.• Demonstrated ability to manage and track large volumes of data.• Anticipated partner needs, coordinated and prioritised tasks to respect the agreements with the clients. • Identified inefficiencies and opportunities to improve collaboration with key partners and provided feedback to managers about possible changes and updates.
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Content Review Analyst At GoogleAccenture Aug 2018 - Jun 2019County Dublin, Ireland• Responded to inbound inquiries from partners within established guidelines and troubleshooting problems flagged or escalating when required.• Investigated and followed up discrepancies on pricing using the bug ticket system to raise and correct potential issues.• Demonstrated critical-thinking and problem-solving skills when analyzing sensitive content and escalating issues to Operations Manager or Client Point of Contact when appropriate.• Responsible for reviewing Google Play content before it becomes available on the store. • Supported the Partner Operations team to provide feedback on rejected materials.• Ensured that all the contents are in compliance with Google’s quality standards and aligned with specific country’s policy.• Updated the internal order management system.• Communicated effectively with internal/external teams to identify pain points.
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Reservation Sales Agent And Customer ServiceLa Recepciòn - Amatur 2000 Sl. Sep 2017 - Jul 2018Málaga Area, Spain• Managed reservations coming from different booking channels such as Booking.com, Air Bnb, Expedia etc. and dealt with over bookings and no-shows.• Monitored customer satisfaction, collected feedback and managed online reviews.• Leveraged strong multitasking skills to manage customer service, data entry and to support the Accounting Department with payment, invoicing and processing of returns issues. • Responded to customer inquiries in person, over the phone and through online channels; liaised with cross-functional teams in support of customer needs.• Identified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations to senior management on key issues.• Onboarded, trained, and oversaw the new personell (5 people).• Created visual communication materials.
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Sales Administrative AssistantAtelier Del Legno May 2015 - May 2017Castelfranco Veneto (Tv) - Italy• Developed trusted relationships with customers and provided a high levels of service through the entire customer experience (pre-sale, sale and after-sale).• Identified and resolved operational and service-related issues to ensure customer satisfaction.• Maintained accurate and complete the customer and prospect database.• Analysed the sales performance and supported the business development.• Organised and managed customers' orders working closely with internal teams to drive the timely delivery of products to clients.• Prepared quotations and followed up inquiries.• Use computer software to prepare delivery notes and invoices.• Monitored inventory stock levels.
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Marketing InternAtelier Del Legno Nov 2014 - Apr 2015Castelfranco Veneto (Tv) - Italy• Collected data on potential consumers, competitors and market place to help develop the business model for the market of a new product.• Contributed to building the startup’s brand identity from scratch and promoted it writing for the corporate blog and managing the social media pages.• Managed customer on-boarding, accelerated feature adoption, solved problems, cultivated relationships and supported the launch of innovative products.
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Online Marketing Intern - Erasmus PlacementQs Quacquarelli Symonds Mar 2013 - Jul 2013London, United Kingdom• Contributed to the definition of the online marketing strategies and to the development of the social media business plan.• Liaised with regional marketing teams and other departments regarding appropriate material for social media networks.• Implemented social media campaigns creating visual and written content in English.• Used appropriate analytics tools to evaluate the effectiveness of a specific social media activity (Google Analytics, Facebook Insights etc).• Monitored the competitors' social media activity.• Organised and collected data from a variety of sources, evaluated it and derived market insights from it.
Marta Basso Skills
Marta Basso Education Details
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105/110 -
Liceo Ginnasio Statale GiorgioneScientific High School Diploma
Frequently Asked Questions about Marta Basso
What company does Marta Basso work for?
Marta Basso works for Labomar
What is Marta Basso's role at the current company?
Marta Basso's current role is Partner Operations Specialist.
What is Marta Basso's email address?
Marta Basso's email address is ma****@****mar.com
What schools did Marta Basso attend?
Marta Basso attended Ca' Foscari University Of Venice, Liceo Ginnasio Statale Giorgione.
What are some of Marta Basso's interests?
Marta Basso has interest in Arts And Culture.
What skills is Marta Basso known for?
Marta Basso has skills like Marketing, Social Media Marketing, Digital Photography, Teamwork, English, Research, Microsoft Word, Microsoft Excel, Powerpoint, Customer Service, Data Analysis, Online Marketing.
Who are Marta Basso's colleagues?
Marta Basso's colleagues are Rebecca Bassetto, Michela Pasquali, Rita Greco, Eleonora Schiavon, Zambon Federico, Serena Tosatto, Osmar Pereira.
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Marta Basso
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