I was the Lead ID for a new market sector tackled by the company, leveraging my Process Improvement, Instructional Design, and UAS expertise. Contributing to ID and Project Management best practices.

Ensuring ongoing employee qualification for flight operations;- Gap analysis, needs analysis, and strategic planning for the L&D team- Creating, managing, and implementing projects to improve training processes & tools- Consulting on Change Management- Creating and updating training, onboarding, and performance support content- Designing curriculum, assessments, job aids, frameworks, and procedures- Assessing learning and business needs for training development- Designing and implementing online eLearning modules and in-person training for flight operations globally- Building performance improvement tools and resources- Designing and conducting evaluations (Kirkpatrick Level 1 and Level 2)- Improving communication between departments and teamsPrimary tools: Articulate Storyline, Articulate Rise, G-Suite, Adobe Photoshop, Adobe Premiere Pro

- Designed an online learning platform for Monterey Bay startup incubator- Managed online courses design & development and collaborate with SME- Developed asynchronous interactive video-based courses and synchronous virtual workshops- Created an original approach to teaching entrepreneurship by integrating customer-centered UX-design toolsPrimary tools: Microsoft PowerPoint, Camtasia, EdPuzzle

- Developed and implemented an eLearning self-guided course for 911 dispatchers- Achieved a 20% increase in stress management skillsPrimary development tools: Adobe Captivate, Animaker, Adobe XD

Worked on a team of instructional designers to redesign a face-to-face course for virtual instruction.The project was urgent and fast-paced. We followed the ADDIE model and solved scheduling and engagement issues.Final deliverables included: Design Document, Storyboard, redesigned content presentation (including a Student Guide and Instructor Guide), assessment tools, Instructor & Student Guides on Microsoft Teams, and drafts of Course Calendar and Grading Rubrics.My role in this project combined project management, collaboration facilitation, and deliverables design.Primary tools: Microsoft Office, Google Suite, Adobe Connect, Microsoft Teams

- Produced content on professional development, including how-to articles and video masterclasses- Increased retail revenue by 25% by initiating and implemented 3 pioneer digital marketing projects - Created KPIs and a performance assessment system for the Marketing department- Planned and facilitated face-to-face workshops and showsPrimary tools: Bitrex CMS, Microsoft Office, Adobe Photoshop, Adobe Premiere

- Managed the production and proofreading of legal documentation- Assisted in marketing research for tenders