- Handled website support duties and resolved technical issues.- Managed product-related tasks: oversaw stock control, coordinated product image updates, created and edited content, and handled logistics to ensure timely delivery and accuracy.- Designed and optimized web pages for shipping returns and blogs to enhance user experience and streamline product return processes.- Packaged products and coordinated deliveries with PostNord and GLS services, ensuring effective inventory management and alignment with product delivery schedules.

- Oversaw restaurant portfolio management.- Managed and optimized digital payment platforms.- Monitored post-sales activities and performance metrics.- Produced detailed weekly reports on account performance and invoicing.- Administered Salesforce platform for enhanced customer insights and project management.

- Led the implementation of 15 eCommerce platforms with a focus on product management, ensuring effective and consistent integration across multiple B2B and B2C channels.- Comprehensive management of B2B and B2B Retail channels, optimizing customer experience- Collaborated cross-functionally with sales, marketing, and IT teams to align commercial strategies and ensure the proper implementation of promotions and discounts.- Optimized logistical processes by managing customer service for inbound and outbound logistics.Conducted sales analysis and reporting

- Supervising post-sales processes and resolving product rejections.- Engaging with clients via Salesforce to enhance communication and retention.- Generating reports and tracking post-sales improvements in customer service.

- Managed refunds via Mastercard, Visa, and Mercado Libre platforms for Chile and Argentina.- Reviewed return requests, ensuring compliance with company policies before processing refunds.- Analyzed products with high refund rates and communicated with sellers to identify issues.- Collaborated with management to handle exceptions, providing refunds while allowing customers to keep products.- Generated monthly Excel reports on refund trends and shared insights with teams across regions.

- Reviewed 100 daily sales calls across Argentina, Colombia, Mexico, and Peru, assessing presentation, sales linkage, cross-selling, and closure effectiveness.- Provided detailed feedback and improvement suggestions via email to sales teams.- Conducted training sessions on quality standards, including role-play exercises to reinforce best practices.- Monitored the progress of 100 employees, tracking improvements and identifying common challenges.- Delivered presentations on campaign strategies, guiding teams on how to effectively communicate promotions to clients.