Marta D. Email & Phone Number

Lisboa E Região

Lisboa, Portugal

• Performing KYC due diligence when opening new accounts in compliance with Pleo’s policies and procedures to understand new customers and detect any fraud or risks associated with their businesses;
• Collection of client documentation and analysis (including tax documents) and driving the whole KYC/Due Diligence procedure.
• Effectively utilizing several systems (including, but not limited to, RDC - Regulatory Data Corp and Orbis Database - Bureau van Dijk) to maintain accurate data and investigate potential risks.
• Performing Risk and Compliance researches and analysis (such as PEPs, Adverse Information, etc.) supported by Internal tools, as well as using public sources to provide a first risk assessment on complex files.
• Performing investigation from European business and trade registries such as Companies House (UK), Handelsregister (DE), Virk (DK), Registro Mercantil (ES), CRO (IE), Infogreffe (FR), Firmenbuch (AT), KVK (NL), Registo.
• Reporting and screening of Politically-Exposed Person (PEP) and Sanctions lists

• Coordinating the onboarding and KYC procedure for Clients (such as Banks, Asset Manager, Funds, etc.) with all involved stakeholders, such as client, relationship manager, compliance department, other Due Diligence.
• Collection of client documentation and analysis (including tax documents) and driving the whole KYC/Due Diligence procedure.
• Updating of the client profile and re-assessment of client risk level within the periodical and ad-hoc recertification during client life-time.
• Performing Risk and Compliance researches and analysis (such as PEPs, Adverse Information, etc.) supported by Bank tools, as well as using public sources to provide a first risk assessment on complex files.
• Validation of client profiles which do not require Compliance involvement.
• Supporting Management to improve DDT organization and adapting procedures and set-up to enable the Bank to be compliant with international regulation and standards.

• Collaborated with the Training Team to ensure the Claims operation is sufficiently educated in all necessary work types and policies.
• Managing some aspects of a successful training course including content consolidation, classroom management, and overseeing real‐life implementation through practice and mentorship.
• Owning education‐related projects designed to improve the knowledge and skillset of the Operations teams and the quality of the materials upon which they rely.
• Collecting and analyzing feedback for training courses with a continuous improvement mindset; providing feedback and incorporating meaningful change to enhance future training for relevancy, comprehension, retention.
• Providing meaningful work‐product feedback and coaching tips to peers.

Lisboa E Região, Portugal

• Handling the designated inboxes through inbound and outbound tickets/emails,outbound calls and case work.
• Initiating, investigating and resolving cases involving complex damages, liabilityclaims, potential fraud, or brand risk, verifying facts, and determining resolutionsbased on internal policies.
• Working closely with stakeholders to align on case strategy.
• Compiling incident reports at the direction of leadership;
• Providing upward feedback, regarding the status of claims, communicatingregularly with supervisors and managers.
• Crafting clear and concise resolution plans in order to drive fair and accurateoutcomes.

Lisboa E Região, Portugal

• Provided customers with quality assistance through phone calls and emails.
• Skilled in remaining calm and courteous during high pressure situations, ensuringthe prompt resolution of issues.
• Showed a clear understanding of departments and their procedures, maintainingthe high standards within the brand.Worked towards call targets and KPIs supporting passengers special needs.
• Reviewed client accounts and updated details of repayments and changesto contractual agreements to comply with company procedures pertaining tocustomer care.
• Reconciling credit files of miles and identify discrepancies and variances

Languages, Literature And Culture, Minor In English Studies

Activities and Societies: •This course explains the curricular offer centered in the fields of International Relations, Social.

English Language And Literature, General

•Immersing in a different culture broadening adaptability with a high degree of autonomy. •Improving language and social skills by.