Marta Escribano Martin Email & Phone Number

Málaga, Andalusia, Spain

Ciutadella De Menorca, Baleares, Spain

Marbella Area, Spain

Denpasar Area, Bali, Indonesia

Formentera

Operationally in charge of all departments, directly reporting to the general General Manager 350 room season hotel open May-October yearlyFlagship hotel for Riu Spain

Bali Province, Indonesia

Responsibilities Assume overall responsibility for the smooth running and operation of the hotel Maintain and ever improve the service excellence of the hotel Ensure guests full satisfaction, going beyond expectations and anticipating their needs byestablishing a relationship with all guests from their arrival through to their departure Carry out inspections of the property and services Plan work schedules for individuals and teams Supervise maintenance works, renovations and furnishings Monitor hotel revenues and implementing strategies accordingly Monitor budgets and financial plans as well as controlling expenditure Maintain and ever improve employees moral, motivation, work ethics and performance Interview and recruit candidates for key positions Coordinate weddings and events Communicate the company’s mission both to staff, guests and business partners Ensure compliance with health and safety and other statutory regulations

London, United Kingdom

Promotion Responsible for the performance of the department & the team in the absence of the Manager Prepare & present forecast for the department in the presence of the directors Account manager for global corporate clients with specialisation in banking Responsible for ensuring the implementation of the SOP manual for the department Ensuring our ethos becomes a reality: “Where London’s best team creates and seamlessly turns every event into a success in Mayfair’s most luxurious home”Responsibilities Negotiate, manage, promote, sell and supervise private events and residential groups Generate sales leads, identify potential sources of business and maximise rates & profit Ensure targets are met by maximising yield in demand periods and occupancy percentages Manage assigned accounts by building relationships and increasing demand Manage familiarisation visits, including hotel site inspections and entertainment Conduct telesales activities, asses potential and arrange sales appointments Conduct client appointments and complete follow up calls to drive sales Confirm final requirements with clients and communicate details in a timely fashion internallyAchievements Confirmed 59% of the revenue generated by the department in 2013 Picked up last minute business for the month in the month increasing revenue by up to 26% Exceeded monthly targets month on month from 8% to 51% in 2012

London, United Kingdom

Responsibilities Deal with general enquiries, correspondence, negotiate rates & prepare billing Meet with potential clients to discuss all aspects of the event Manage event from the booking stage through to the billing

London, United Kingdom

Responsibilities Assist the Director of Food & Beverage in day to day operations Active member of the food & beverage revenue management project Responsible for all restaurant reservations, complaints and menu engineering

London, United Kingdom

Responsibilities - Duty Manager Represent the Management in overseeing the hotel in the absence of the General Manager Assist in all departments when the business demands itResponsibilities - Housekeeping Assistant Manager Organisation of daily tasks, allocation of rooms per maid, create rota according to occupancy Stock, cost control, linen & laundry management

London, United Kingdom

Departments Covered Opening team, Malmaison Aberdeen: Housekeeping Supervisor, Bar Supervisor Reception, Housekeeping, Night Auditor, Maintenance

Bachelor Of Science In International Hospitality Management, Resorts & Leisure

Specialisation: Food & Beverage Management (2 semesters) Resort & Leisure (Spa, Casino, MICE) (1 semester) Section: English

Abitur & Selectividad