Operationally in charge of all departments, directly reporting to the general General Manager 350 room season hotel open May-October yearlyFlagship hotel for Riu Spain

Responsibilities Assume overall responsibility for the smooth running and operation of the hotel Maintain and ever improve the service excellence of the hotel Ensure guests full satisfaction, going beyond expectations and anticipating their needs byestablishing a relationship with all guests from their arrival through to their departure Carry out inspections of the property and services Plan work schedules for individuals and teams Supervise maintenance works, renovations and furnishings Monitor hotel revenues and implementing strategies accordingly Monitor budgets and financial plans as well as controlling expenditure Maintain and ever improve employees moral, motivation, work ethics and performance Interview and recruit candidates for key positions Coordinate weddings and events Communicate the company’s mission both to staff, guests and business partners Ensure compliance with health and safety and other statutory regulations

Promotion Responsible for the performance of the department & the team in the absence of the Manager Prepare & present forecast for the department in the presence of the directors Account manager for global corporate clients with specialisation in banking Responsible for ensuring the implementation of the SOP manual for the department Ensuring our ethos becomes a reality: “Where London’s best team creates and seamlessly turns every event into a success in Mayfair’s most luxurious home”Responsibilities Negotiate, manage, promote, sell and supervise private events and residential groups Generate sales leads, identify potential sources of business and maximise rates & profit Ensure targets are met by maximising yield in demand periods and occupancy percentages Manage assigned accounts by building relationships and increasing demand Manage familiarisation visits, including hotel site inspections and entertainment Conduct telesales activities, asses potential and arrange sales appointments Conduct client appointments and complete follow up calls to drive sales Confirm final requirements with clients and communicate details in a timely fashion internallyAchievements Confirmed 59% of the revenue generated by the department in 2013 Picked up last minute business for the month in the month increasing revenue by up to 26% Exceeded monthly targets month on month from 8% to 51% in 2012

Responsibilities Deal with general enquiries, correspondence, negotiate rates & prepare billing Meet with potential clients to discuss all aspects of the event Manage event from the booking stage through to the billing

Responsibilities Assist the Director of Food & Beverage in day to day operations Active member of the food & beverage revenue management project Responsible for all restaurant reservations, complaints and menu engineering

Responsibilities - Duty Manager Represent the Management in overseeing the hotel in the absence of the General Manager Assist in all departments when the business demands itResponsibilities - Housekeeping Assistant Manager Organisation of daily tasks, allocation of rooms per maid, create rota according to occupancy Stock, cost control, linen & laundry management

Departments Covered Opening team, Malmaison Aberdeen: Housekeeping Supervisor, Bar Supervisor Reception, Housekeeping, Night Auditor, Maintenance