Marketing ManagerExperience in marketing management, loyalty programs, brand and product management, partnerships, customer service, online and offline marketing campaigns, promotional and live marketing, at the largest Brazilian fuel retail company;Vast knowledge of the planning and execution of loyalty strategies, customer relationship management (CRM) to engage consumers (B2C), traders (B2B) and employees (B2E), using SAP Hybris platform;Well-developed in outbound/inbound marketing campaign management, as well as in the design and operation of promotional actions with cross-selling, up-selling and brand awareness goals;Proficient in digital channels development (website and app) and their usability and content strategies;Experience in customer service and treatment of social media and court complains;Ability to hire and manage support services, including marketing agencies and technology solutions (hardware, software and data capture);Greatly skilled at managing quality systems management and implementing process improvement techniques (Design Thinking, Balanced Scorecard, 6Sigma, 5S); Experience in coordinating multidisciplinary projects;Bachelor’s Degree in Business; MBA in Executive Development and in Business Economics. Advanced English and Intermediate Spanish. Trained on Microsoft Office tools.