Onboard new clients and help until the tool is implemented. Ensure fast and accurate responses to customer inquiries.Build strong customer relationships and understand their requirements to drive engagement and provide them with product updates.Accompaniment and continued post-sales support.Identify additional sales opportunities.

Onboarding processes and managing assigned accounts. Helping new customers to set up the platform and providing constant advice.Management, monitoring, and control of incidents, queries, and suggestions from customers assigned during the Onboarding process. Understanding customer's needs to pass the feedback to the other teams.Provide Product team with insights. Provide after-sales support.Build strong customer relationships through regular communications via email, phone and video call.

Point of contact for Hosts and guest via phone, Live chat and email.Assisting Turo members when urgencies on ongoing trips. Responding and assisting queries and questions across different areas like cancelations, guest experience, verification, billing, Host quality. Verifiying guests accounts

Managing Live Operation Representatives on shift and monitoring of all UKIE zone performance. Training and following reps performance and tracking the KPIs team. Scheduling tasks, attending and helping reps during shifts. Constantly communicating with other Departments from the company, assisting requests, escalating issues and reporting those into the team. Being the point of contact for incidences that may affect the network, such a system outage.Following and executing plans previously created from the P&A department in case of Bad weather, events, strikes, etc. Dealing with People/Payroll Team due to be in duty to process and submit monthly the Over Time for the Operations department. In charge of creating and publishing LiveOps schedule and OverTime shifts.

As Operations Representative my main task was working solving issues related to live orders, supporting riders, and contacting restaurants and customers via phone (outbound calls).Problem solver, tracking riders journey on the way to the restaurant or customer address. Responsible to monitor different triggers through the system, preventing and solving live issues, ensuring timely delivery, and customer satisfaction. Used Atlas and Zendesk CRM. Detail-oriented, detecting fraudulent customer’s accounts and sending it to the CS department. Also reporting incidences, bugs system, and feedbacks to the Team Leaders.In charge to update the training portal with the new bugs from the system.

Working as a Coach in one of the busiest restaurants of the company. In charge of opening the restaurant, running the shift and organizing delivery orders. Running trials and onboardings in the restaurant. Created and designed a training plan for new starters, supervising the staff progression and signed off on probation periods.Responsible for the health and safety protocol, and supervisor of the standards in the restaurant. Worked closely with management, attended meetings and coach training/ session.

Working in Front of house and competence in dealing with customers. Multi-functional, also working in Back of house running the kitchen. Serving food in the line, tending to customers in tills or riders to pick up the food. Able to work in different roles in a fast-paced environment. Preparing food and drinks before the service, following the Mexican recipes and the standards. Tri-lingual with the capacity to work in a multicultural environment, treating with the tourism sector.

A temporary job working as promotor and protocol hostess. - Apart from the promotion’s team, participating in different projects:Flow study/research for store opening L’Oreal.Promoting a Caixabank action in Boqueria Market. - Apart from the event images team of CaixaBank, attending to customers providing information and giving guidelines, organizing the distribution of seats in the conference, or delivering prizes.

Promote and sell robotic toys during the Christmas campaign. Customer service role and sale advisor with ability to support and engage the clients to increase sales. Dealing with the company ordering stock and reporting the sales daily.