Project And Release Coordinator
Current
Jan 2024 - Present
AeroLeads people directory · profile
Marta Gatti Email & Phone Number
Product Owner ¦ PSPO I ¦ Project Manager
at
Swiss Life
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Product Owner ¦ PSPO I ¦ Project Manager
Location
Wädenswil, Zurich, Switzerland
Company size
Who is Marta Gatti? Overview
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Quick answer
Marta Gatti is listed as Product Owner ¦ PSPO I ¦ Project Manager at Swiss Life, a company with 2040 employees, based in Wädenswil, Zurich, Switzerland. AeroLeads shows a matched LinkedIn profile for Marta Gatti.
Marta Gatti previously worked as Project and Release Coordinator at Swiss Life and Global Process Manager at Swarovski. Marta Gatti holds Laurea Magistrale Lm, Lingue E Istituzioni Dell'Asia Orientale from Università Ca' Foscari Venezia.
Company email context
Email format at Swiss Life
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Swiss Life
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Profile bio
About Marta Gatti
I possess profound professional experience in project management, Scrum methodologies and process optimization. I am reliable, responsible and with a pronounced problem-solving ability. Excellent multilingual communicator with a proven feel for the needs of different stakeholders. My organizational and multi-tasking skills allow me to achieve great results in all projects I work on. I'm a friendly, collaborative, and hands-on person, who integrates easily in different environments and teams.
Current workplace
Marta Gatti's current company
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Swiss Life
12 roles
Marta Gatti work experience
A career timeline built from the work history available for this profile.
Global Process Manager
- Define technical solutions based on collected requirements for the B2B Client Service team.
- Manage, refine, and prioritize the product backlog (on JIRA), to maximize product's value.
- Participate in SCRUM ceremonies; plan and define the product increment for the SCRUM team.
- Acceptance test all functionalities developed, in order to plan releases and overall pre- and post-rollout activities.
Feb 2022 - Jun 2023
Project Manager
- Manage the stakeholders from the analysis phase to the product's development and realization, including active participation to the Steering Committees.
- Manage, refine, and prioritize the product backlog, to maximize product's value.
- Participate in SCRUM ceremonies; plan and define the product increment for the SCRUM team.
- Plan releases and overall pre- and post-rollout activities.
Jun 2020 - Jan 2022
Global Process Manager - Transition Management
- Stakeholders’ relationship and management.
- Review knowledge transfer execution by providing risk assessment and reporting progress status.
- Work closely with process experts to ensure effective knowledge transfer.
- Monitor team members' performances and propose mitigating actions for all relevant areas.
Feb 2019 - Jun 2020
Scrum Product Owner - Servicenow (Implementation For Consumer And Customer Service)
- Define technical solutions based on collected requirements.
- Oversee the development of ServiceNow processes, features and functionalities, according to business needs and requirements.
- Manage, refine, and prioritize the product backlog through JIRA.
- Participate in SCRUM ceremonies (daily Scrum and Retrospective, Review, Sprint Planning).
- Acceptance test all functionalities developed for the B2C Customer Service.
Feb 2019 - May 2020
2Nd Level Customer Service Team Leader
> Lead 1st (until March 2017) and 2nd Level Customer Service, enhancing, managing and developing team members. Lead annual performance dialogues and evaluations> Support all global Online Customer Services (internal and outsourced)> Plan, organize and lead training for Online Customer Service teams (internal and outsourced), creating and updating training.
Sep 2016 - Feb 2019
Customer Service Deputy Team Leader
> Lead Online Customer Service training for new starters> Quantitative and qualitative supervision> Handle customers’ complaints escalations> Workload and shift organization
Feb 2016 - Sep 2016
1St Level Customer Service Agent
> Direct contact with Online customers via email, phone and LiveChat (EN, IT and DE), for Swarovski.com, Chamilia.com, Lolaandgrace.com and Swarovskioptik.com> SAP P10 and P60> Act as contact point between customers and the business/ third parties (e.g. delivery partners)> Ensure qualitative and quantitative Service Level Agreement (SLA)
Oct 2014 - Nov 2015
Sales Assistant
Tezenis Presso Centro Commerciale "Le Piramidi"
> Sell cloths and underwear> Shop windows preparation> Till
Aug 2013 - Oct 2014
Sales Assistant
Robe Di Kappa And Superga
> Sell cloths and shoes> Shop windows preparation> Till
Mar 2012 - Aug 2013
Cultural Mediator (Mediatrice Culturale C/O Scuole Primarie)
Direzione Didattica Scuola Primaria Don Milani, Via Del Bersagliere 8, Dueville (Vi)
Translation to chinese-speaking parents of their children’s school reportsTraduzione delle schede di valutazione di studenti stranieri dall'italiano al cinese, spiegazione dellestesse ai genitori in lingua cinese
May 2013 - Jun 2013
Hostess In Vicenza'S Fair
Best Union Company Spa
> Exhibitions openings> Till
Sep 2010 - Feb 2012
Team & coworkers
Colleagues at Swiss Life
Other employees you can reach at swisslife.ch. View company contacts for 2040 employees →
MD
Micaela Di Capua
Colleague at Swiss Life
Lausanne, Vaud, Switzerland, Switzerland
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MW
Markus Werner
Colleague at Swiss Life
Zurich, Switzerland, Switzerland
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MP
Massimo Prota
Colleague at Swiss Life
Zurich, Switzerland, Switzerland
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SR
Stefan Röthlisberger
Colleague at Swiss Life
Port, Berne, Switzerland, Switzerland
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MM
Marlène Müller
Colleague at Swiss Life
Flums, St Gallen, Switzerland, Switzerland
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MZ
Matthias Ziegler
Colleague at Swiss Life
Zurich, Switzerland, Switzerland
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IB
Ilona Barreau
Colleague at Swiss Life
Antony, Île-de-France, France, France
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AA
Alen Ajdarpasic
Colleague at Swiss Life
Switzerland, Switzerland
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RK
Rudolf Keller
Colleague at Swiss Life
Zurich, Switzerland, Switzerland
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JR
Julian Raith
Colleague at Swiss Life
Pfaffenhofen An Der Ilm, Bavaria, Germany, Germany
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Micaela Di Capua
Colleague at Swiss Life
Lausanne, Vaud, Switzerland, Switzerland
View →
MW
Markus Werner
Colleague at Swiss Life
Zurich, Switzerland, Switzerland
View →
MP
Massimo Prota
Colleague at Swiss Life
Zurich, Switzerland, Switzerland
View →
SR
Stefan Röthlisberger
Colleague at Swiss Life
Port, Berne, Switzerland, Switzerland
View →
MM
Marlène Müller
Colleague at Swiss Life
Flums, St Gallen, Switzerland, Switzerland
View →
MZ
Matthias Ziegler
Colleague at Swiss Life
Zurich, Switzerland, Switzerland
View →
IB
Ilona Barreau
Colleague at Swiss Life
Antony, Île-de-France, France, France
View →
AA
Alen Ajdarpasic
Colleague at Swiss Life
Switzerland, Switzerland
View →
RK
Rudolf Keller
Colleague at Swiss Life
Zurich, Switzerland, Switzerland
View →
JR
Julian Raith
Colleague at Swiss Life
Pfaffenhofen An Der Ilm, Bavaria, Germany, Germany
View →
2 education records
Marta Gatti education
Laurea Magistrale Lm, Lingue E Istituzioni Dell'Asia Orientale
Laurea Triennale, Lingue Orientali- Cinese
Universita` Ca' Foscari Di Venezia
FAQ
Frequently asked questions about Marta Gatti
Quick answers generated from the profile data available on this page.
What company does Marta Gatti work for?
Marta Gatti works for Swiss Life.
What is Marta Gatti's role at Swiss Life?
Marta Gatti is listed as Product Owner ¦ PSPO I ¦ Project Manager at Swiss Life.
Where is Marta Gatti based?
Marta Gatti is based in Wädenswil, Zurich, Switzerland while working with Swiss Life.
What companies has Marta Gatti worked for?
Marta Gatti has worked for Swiss Life, Swarovski, Ubs, Tezenis Presso Centro Commerciale "Le Piramidi", and Robe Di Kappa And Superga.
Who are Marta Gatti's colleagues at Swiss Life?
Marta Gatti's colleagues at Swiss Life include Micaela Di Capua, Markus Werner, Massimo Prota, Stefan Röthlisberger, and Marlène Müller.
How can I contact Marta Gatti?
You can use AeroLeads to view verified contact signals for Marta Gatti at Swiss Life, including work email, phone, and LinkedIn data when available.
What schools did Marta Gatti attend?
Marta Gatti holds Laurea Magistrale Lm, Lingue E Istituzioni Dell'Asia Orientale from Università Ca' Foscari Venezia.
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