Marta P. Email & Phone Number

IT Service Desk Specialist:• Provide tier 1 level support for citywide personal computer systems and business applications by determining root cause of the problem developing appropriate workarounds and solutions, and escalating to the next level of support when necessary. Track calls to resolution and document steps taken to resolve the issue.Project Management:• Perform project coordination duties which include working with vendors and key stake holders to develop a… Show more IT Service Desk Specialist:• Provide tier 1 level support for citywide personal computer systems and business applications by determining root cause of the problem developing appropriate workarounds and solutions, and escalating to the next level of support when necessary. Track calls to resolution and document steps taken to resolve the issue.Project Management:• Perform project coordination duties which include working with vendors and key stake holders to develop a project statement of work; coordinating vendor and key stake holders to accomplish project tasks.•Prepare and conduct business process analysis; identify requirements through the use of task and workflow analysis, document analysis, requirements workshops, surveys, site visits, business process descriptions• Actively participate and contribute in (PST) Project Steering Meeting, (TST) Technical Steering Meeting and (PMO) Project Management OfficeContract Management:• Assist with all contract administration responsibilities throughout IT (acquisition, invoicing, contract renewal or cancellation)• Familiar with a variety of IT concepts, practices and procedures (software development lifecycle, project management, agile development, infrastructure and telecom.• Track and document contracts and specifications in order to report progress on each contract to IT Technical Manager. Show less

• Proactively develop and share business processes to manage contractors, IT invoices, state of work and maintenance subscription renewals• Assist with all contract administration responsibilities throughout IT (acquisition, invoicing, contract renewal or cancellation)• Familiar with a variety of IT concepts, practices and procedures (software development lifecycle, project management, infrastructure and telecom.• Gather information for contracts to ensure that contract… Show more • Proactively develop and share business processes to manage contractors, IT invoices, state of work and maintenance subscription renewals• Assist with all contract administration responsibilities throughout IT (acquisition, invoicing, contract renewal or cancellation)• Familiar with a variety of IT concepts, practices and procedures (software development lifecycle, project management, infrastructure and telecom.• Gather information for contracts to ensure that contract language regarding insurance, indemnification and other administrative matters are consistent with City requirements and comply with Federal, State and City laws and policies.• Coordinate contract administration specifications with staff and verify accuracy and consistency of documents before they are sent out.• Track and document contracts and specifications and report progress on each contract to the IT Technical Manager and Project Manager.• Review funding expenditures and invoices for accuracy based on contract specifications, monitor cost portion of consultant contracts and report overages and/or deviations to the engineer responsible for that contract. Show less

City Of Kent

IT Service Desk Specialist:• Provide support for calls not resolved at the first line help desk level for the City’s computer systems, software packages, and physical layer network systems by determining root cause of the problem then developing appropriate workarounds and solutions, and escalating to the next level of support when necessary. Track these calls to resolution, documenting steps taken to resolve the issue.• Balance the service call load. Establish priorities for… Show more IT Service Desk Specialist:• Provide support for calls not resolved at the first line help desk level for the City’s computer systems, software packages, and physical layer network systems by determining root cause of the problem then developing appropriate workarounds and solutions, and escalating to the next level of support when necessary. Track these calls to resolution, documenting steps taken to resolve the issue.• Balance the service call load. Establish priorities for response to service calls based on severity, location, and workload factors.• Provide technical support for the City’s computer systems and their applications by determining problem origin, whether from hardware or software, and resolving problems through internal resources or through communication with vendor technical support staff.Project Management:• Perform project coordination duties which include working with vendors and key stake holders to develop a project statement of work; coordinating vendor and key stake holders to accomplish project tasks.•Prepare and conduct business process analysis; identify requirements through the use of task and workflow analysis, document analysis, requirements workshops, surveys, site visits, business process descriptionsContract Management:• Assist with all contract administration responsibilities throughout IT (acquisition, invoicing, contract renewal or cancellation)• Familiar with a variety of IT concepts, practices and procedures (software development lifecycle, project management, agile development, infrastructure and telecom.• Track and document contracts and specifications in order to report progress on each contract to IT Technical Manager. Show less