Marta Zhelyazkova, Pmp® Email & Phone Number

Bulgaria

Professional Services B2B - Sofia, Bulgaria

Built the delivery standards and best practices for EMEA B2B Professional Services organisation by establishing a PMO team from scratch.Managed a portfolio of 100+ projects for CPQ and Pricing software implementation and configuration to the customers' core system.Forecasted revenue and services booking for 50+ key accounts with a total contract value of $11M.Managed 10 technical project managers located in 4 European countries (Bulgaria, France, Germany, UK).

Sofia, Bulgaria

Responsible for the definition of the methodology, tools and processes for the company's project management function in Europe.Managed key accounts across industry leaders in food and beverage, manufacturing, steel, technology, oil and gas and pharmacy.

Program manager for 11 active digital projects in Germany within IT, Sales, Profit Center, Process Design and Governance. Report to the Digital Chief Operating Officer. Directly supervise 9 project managers and coach them on project management best practices by leading complex work break down sessions to identify project deliverables, milestones, task dependencies and the critical path. Coordinate User Acceptance Testing (UAT) and assist in testing efforts;

Completed 9 transition projects for major business process outsourcing initiatives across AIG on schedule, within budget and to a high standard:- German migration – total annual net benefit $3,6M; budget under direct management $1,9M;- Vilnius Shared Service closure – project budget under direct management $0,7M;- Sofia migration – total annual net benefit $1,4M; budget under direct management $0,4M;Migrated 100+ positions in EMEA (Operations, Recoveries, Accounts… Show more Completed 9 transition projects for major business process outsourcing initiatives across AIG on schedule, within budget and to a high standard:- German migration – total annual net benefit $3,6M; budget under direct management $1,9M;- Vilnius Shared Service closure – project budget under direct management $0,7M;- Sofia migration – total annual net benefit $1,4M; budget under direct management $0,4M;Migrated 100+ positions in EMEA (Operations, Recoveries, Accounts Receivables, Claims and Claims Operations functions);Led all aspects of the project including capacity analysis, process documentation, knowledge transfer, talent acquisition, quality and metrics development and service level agreements;Tracked a budget of $3M covering all projects and financials for actual to budgeted comparison;Worked with project team within IT, Facility, Quality, Reporting, Training, Talent Acquisition, Operations as well as external vendors to ensure project execution. Implemented strategy for capturing key project metrics through dashboards - highlighted milestones, issues, risks and costs;Set up, participated and led daily/weekly project team calls to track progress, and funneled that information into easy-to understand presentations on project health for monthly SteerCo Meetings. Show less

Documented existing insurance back and front office business processes within Claims, Recoveries and Client Policy Servicing functions in order to define current business activities (“As Is” process mapping);Worked onsite with business partners from local AIG offices in France, Germany, Netherlands and Spain to gather requirements about process optimization and eliminate non value added tasks and inefficiencies (“To Be” process mapping);Performed cost-benefit and return on… Show more Documented existing insurance back and front office business processes within Claims, Recoveries and Client Policy Servicing functions in order to define current business activities (“As Is” process mapping);Worked onsite with business partners from local AIG offices in France, Germany, Netherlands and Spain to gather requirements about process optimization and eliminate non value added tasks and inefficiencies (“To Be” process mapping);Performed cost-benefit and return on investment (ROI) analyses for proposed changes;Identified and established scope and parameters for process analysis in order to define impact, outcome criteria and performance metrics and measurements;Developed strategies for enhancing and further leveraging processes – drafted and communicated process improvement opportunity assessment reports;Scheduled transition projects for major outsourcing initiatives across AIG EMEA. Show less

Performed measurement of operating processes performance on a regular basis and upon request;Identified process deviations and defects using data-driven problem analysis tools;Participated in the planning, execution and monitoring of operational processes improvements and remediation activities;Supported bank-wide work force optimization projects;Participated in the Lean Six Sigma deployment with regard to internal bank processes (trained at Green belt… Show more Performed measurement of operating processes performance on a regular basis and upon request;Identified process deviations and defects using data-driven problem analysis tools;Participated in the planning, execution and monitoring of operational processes improvements and remediation activities;Supported bank-wide work force optimization projects;Participated in the Lean Six Sigma deployment with regard to internal bank processes (trained at Green belt proficiency);Prepared monthly KPI dashboard reports. Show less

Member of the team which deployed the Permanent Control and Operational Risk framework within all business units of BNP Paribas S.A. – Sofia Branch;Responsible for the monitoring and control of the adherence to the operational risk and permanent control framework; Reported to the Chief Operational Officer and Head Office on the status of operational risk and permanent control framework;Monitored and followed up on the recommendations issued by internal auditors and… Show more Member of the team which deployed the Permanent Control and Operational Risk framework within all business units of BNP Paribas S.A. – Sofia Branch;Responsible for the monitoring and control of the adherence to the operational risk and permanent control framework; Reported to the Chief Operational Officer and Head Office on the status of operational risk and permanent control framework;Monitored and followed up on the recommendations issued by internal auditors and regulators;Documented activities and internal processes of bank departments; Show less

Responsible for formalizing ongoing processes within the bank in the form of charts and diagrams;Support the overall activity performed by the department

Supporting the internal auditors in the performance of daily activities;Gained general knowledge about the internal audit standards;

Executive Education, Leadership Development

Masters In Management, Financial Management

Master Thesis: An Empirical Analysis of Insider trading on the Bulgarian Stock Exchange