Marta Gunawan Email & Phone Number

Gold Coast, Queensland, Australia

• Forecasting client expenditure by assessing requested services• Overseeing preparation and management of budgets and financial reports• Creating and maintaining client service agreements and documentation• Managing NDIS claims, audits and participant date, ensuring accuracy and compliance with NDISguidelines• Resolving funding queries, rejected invoices through established processes• Building professional relationships with participant, stakeholder, Area Manager, Support Co-ordinator and Plan Manager

Gold Coast, Queensland, Australia

• Managed rostering for SIL and Community participant, ensuring support worker rostered in line withSCHADS awards and Roster Of Care• Worked simultaneously between covering shifts, attending to calls and emails, ensuring timely andprofessional responses• Collaborated with Area Manager and HR, ensured smooth operation and high-quality service deliveryacross all areas• Attended to last minute roster change, emergencies, staff absences, ensured continuity of care forparticipants

Surfers Paradise, Queensland, Australia

• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring promptservice and accurate delivery.• Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.• Increased revenue with targeted upselling of high-margin menu items during peak dining hours.• Identified team weak points and implemented corrective actions to resolve concerns.

Sydney, New South Wales, Australia

• Improved team productivity by providing comprehensive training on food safety standards, inventorymanagement, and customer service techniques.• Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceedclient expectations.• Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.• Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs,supplies purchases, utilities charges.

Bachelor'S Degree, Business Management

Certificate Iv, Accounting Technology/Technician And Bookkeeping

Bachelor'S Degree, Business Management