· Assist with translations of documents from Spanish to English· Assist customers with making appointments and/or payments· Photocopy and file documents· Preparation of PR and Temporary resident applications (extensions, work permits, sponsorships, etc.)· Complete documentation for applications· Keep customer database up to date

· Worked together with guests and accommodations to provide an excellent customer service experience· Assisted with modification of reservations, travel assistance, handling special requests and complaints· Provided accurate, valid, and complete information by using the right tools, methods, and processes· Ensured a high level of customer service and positive guest experience to retain customers this improved customer service satisfaction· Positively participated in company events and weekly team meetings· Took part of new projects and tests to improve customer’s experience· Gained excellent negotiation skills· Dealt with difficult situations which resulted in a win-win resolution

• Demonstrated excellent customer service skills• Able to work effectively in a fast paced environment while providing exceptional customer service• Processed payments made with cash, credit cards and debit cards• Maintained correct cash balances at cash registers• Ensured at the end of the day that all amounts were correct and deposited them into the company’s safe