Leading a Freelancer Community at Microsoft, my role has been instrumental in shaping strategic guidelines and ensuring exceptional customer outcomes, including high SSAT scores, actionable insights and business growth. Focused on product-led growth, I've guided the evolution of a new GiG-Freelancer organization from its early stage into a thriving, high-impact entity. By managing resources effectively and leading SUMMITs initiatives I drive Customer Success KPIs and provide strategic product insights within the Microsoft Dynamics suite.In my previous role at ideas4all Innovation, I balanced dual responsibilities as a Customer Success Manager and Project & Product Manager. There, I engaged clients through all stages, from initial contact to full SaaS implementation, building strong relationships and ensuring smooth, impactful rollouts. Leveraging both functional and technical expertise, I consistently delivered value, reinforcing trust and satisfaction among stakeholders and supporting a culture of innovation.