Martand Dihingia- Assoc Cipd Email & Phone Number

Bengaluru, Ka, In

o Cultivated strong relationships with 350+ restaurant partners, acting as a trusted business consultant and ensuring continuous engagement and satisfaction.o Collaborated closely with partners to understand their business goals, tailoring strategic solutions that resulted in a 15% increase in order volumes across key accounts.o Resolved partner issues proactively, demonstrating a relationship-first approach that reduced escalations by 25% and strengthened client confidence.o Provided partners with regular performance reviews and data insights, building credibility and aligning business strategies to drive sustained growth.

Manchester, England, United Kingdom

o Collaborated effectively with team members to achieve store goals and enhance the customer service experience, resulting in increased customer satisfaction, improved sales performance, and a cohesive work environment.o Mitigated customer queries and complaints by providing accurate resolutionsand proactively multi-tasking at various stations within a fast-paced environment, resulting in positivefeedback, and strengthened brand reputation.o Trained new crew recruits and fostered close collaboration with other crew members, providing guidance, support, and hands-on instruction to ensure smooth onboarding and team integration, resulting in accelerated learning curves, improved team cohesion, and enhanced operational efficiency.

Guwahati, Assam, India

o Spearheaded technical projects for two Fortune 500 companies and other leading public sectorundertakings.o Managed HR administrative operations for a workforce of 500+ employees, including maintainingdetailed databases in MS Excel and JobDiva software for tracking KPIs and streamlining updates, whichresulted in a 20% increase in database accuracy and a 30% reduction in data processing time.o Independently screened over 200+ resumes and conducted online interviews, resulting in the selection of 40+ candidates, predominantly for technical (engineering) roles, leading to a 25% reduction in interview cycle time and a 15% increase in the quality of hires.o Implemented a specialized ticketing system to address employee grievances and queries and facilitated the strategic planning, execution, and optimization of employee engagement initiatives (team building activities), leading to a 20% increase in performance metrics and a 10% improvement in workforce morale.o Coordinated with cross-functional engineering teams to integrate HR initiatives seamlessly, employing effective project coordination strategies and robust communication protocols, resulting in the reduction of project implementation time, cultivating a synergetic work environment for organisational success.

Bhubaneswar, Odisha, India

o Directed as the head and coordinator of the official media society at KIIT University from 2018-2020, driving a 30% increase in member engagement, while successfully recruiting over 50 top-tier candidates and executing various talent acquisition strategies.o Spearheaded and organised over 25 major events at KIIT Deemed to be University, including TEDx, International MUN, E-Summit, Global Village, and KIITFEST, among others, from 2017 to 2020, by managing diverse teams, strategic planning and coordination, and ensuring seamless execution, resulting in heightened campus engagement, increased participation, and enhanced reputation of the university as a hub for innovative and impactful events.

Bongaigaon, Assam, India

o Acted as a bridge of communication between the management and the labor force through active listening, effective communication, and understanding diverse viewpoints, fostering dialogue andcollaboration to address concerns and resolve conflicts, resulting in improved workplace relations,enhanced morale, and increased productivity.o Assisted the HR department with tasks related to workforce management and employee engagement,collaborating closely with HR personnel to streamline processes and initiatives, resulting in improved employee satisfaction, and strenghtened organisational culture.

Guwahati Area, India

Master Of Science - Ms, Human Resource Management And Industrial Relations

o Wrote essays on Change Management, Employment Tribunal, and Promotion of Diversity and Equality in Workplaces, among others, thus.

Bachelor Of Technology - Btech, Mechanical Engineering