Marta Serejo Neves Email & Phone Number

Build a close relationship with Key Clients, seeking new business opportunities and building a solid partnership that keeps the client loyal to the company. Primary point of contact with the Key clients during the post-sales period. Daily interaction with clients to understand their needs and help solve problems. Builds and maintains long-lasting relationship with clients. Ensures retention of the contracts with the existing key clients, maintains a target retention rate within designated portfolio. Executes methods, routines and activities around client retention and use group toolkit. Contributes with sales insights to identify client at risk, builds and monitors action plans for right treatment of them. Ensures profitability with the existing clients. Develops client's portfolio and delivers migration and upselling proposals that meet the clients’ expectations and are in line with the Pluxee local policies. Makes optimal usage of internal toolskit and CRM system and records all interactions with clients. Provides forecasts on best case and most likely sales volumes over relevant time periods. Analyses patterns in the portfolio to define strategies for upselling/cross-selling.

Commercial manager responsible for qualifying and managing leads, converting them into new customers and increasing the business revenues, by selling Web Design Services, Digital Marketing Services and Digital solutions Web Designo Websites and Online Stores Development  Digital Marketing Serviceso SEOo Google Ads campaignso Social Media Marketingo Email Marketing services Digital Solutionso Domainso Hostingo Serverso Security

Lisboa, Lisboa, Portugal

Lisboa, Lisboa, Portugal

Lisbon, Portugal

• Leads capture and new business development;• Responsible for presenting the Braver Group and its areas of activity to the market and potential clients, focused on the capture of briefings and new business opportunities.• Achievement of meetings and briefings with clients such as Worten, Dan Cake, Nhood (Alegro Shopping Centres), Bene Farmacêutica, FLIMA, Brandcare, Disney Plus, Telepizza, and others.• Comercial team leader of IGN.pt - the largest entertainment, video games, cinema and technology website in the world - working mainly with media agencies, cinema distributors and direct clients.

• Account management of directs clients and advertsing/communicatios agencys;• New business development;• Coordination of internal teams to achieve the objectives of client projects and campaigns.Main clients Worked: Nestlé, Mondelez, P&G, Coca Cola, Sumol Compal, Centros Comerciais Alegro (Nhood), Henkel, Mars, Colgate, FLIMA, Brandcare, Rosa Perez, and others from a range of sectors.

• Account management in all phases of the process of campaign development - strategy, creation, executation and implementation, achieving client objectives and respecting KPI`s;• Coordenation and involvement of internal teams ensuring that campaigns objectives and clients expectations are achived efficiently;• Budget management - Fees calculation, profitability margins, required resources and suppliers.• Involvement and participationin in new business projects.Clients worked Dietimport (Celeiro), Sociedade Ponto Verde, BIAL, Hospital da Cruz Vermelha (Centro do coração), Perrigo, Glintt e Finifarma.

Account Manager hired on a freelance basis to replace 5 months of sick leave in the BRANDCOOK team (Lift Group's Branding and Design agency).• Account management in all phases of the process of campaign development - strategy, executation and implementation.Clients worked: Sport Lisboa Benfica, Rice Crafters, RCS - Rede Convencionada de Saúde, IPO Lisboa e HANA (Sonae MC).

Clientes trabalhados: Nestlé (Purina Gourmet, Buitoni) Omega Pharma (Niquitin, Lactacyd), CIMPOR, Sonae Distribuição (Feira de fornecedores), entre outros.

Carteira de clientes – Nestlé Purina (Gourmet, Purina, My Dog Is), Nestlé (Nutrição Infantil), Mondelez (Milka e Toblerone), Beiersdorf (NIVEA), Omega Pharma (CB12, Viterra, Antigrippine, Cellulase, Everfit, Paranix).Clientes trabalhados ao longo dos 8 anos:Immochan/Multicenco (Centro comercial Alegro de Alfragide e Centro comercial Alegro Castelo), Kraft Foods Portugal (Milka, Toblerone, Côte Dor, Royal, Tang), Beiersdorf (Nivea), Coca-Cola Company; Universidade Autónoma de Lisboa, Gelgurte (Glint), ANO (Associação Nacional de ópticos), FNAC, Sovena (Oliveira da Serra),

Carteira de clientes – Compal, Schweppes Portugal, Pernod Ricard, Active Brands, Central de Cervejas (Sagres e Luso), Colgate, Active Brands.

• Account management in all phases of the process of campaign development - strategy, creation, executation and implementation;• Coordenation and involvement of internal teams ensuring that campaigns objectives and clients expectations are achived efficiently;Clients worked – Samsung Eletrónica Portuguesa, Mundicenter (Centro comercial Oeiras Parque) e Leroy Merlin.

Lisbon, Portugal

• Account management of bellow the line projects and campaigns for agency's clients;• Project management - creation, development, planning, logistic coordination, production and implementation of brand activations, promotional campaigns and events;• Proposals development and presentation to clients;• Negotiation with business partners and suppliers to enable campaigns and events;• Budget management:• Assessment of campaign results and development of final campaign reports.Mais clients worked - Mundicenter (Amoreiras Shopping Center, Oeiras Parque shopping center, Olivais Shopping and Odivelas Parque), Microsoft (Xbox), and others.

Comercial management and planning of advertising campaigns for wesites represented by Adsignal,

Events management:- Press conferences, store inaugurations, brand activations, products launch, sales conventions, and others.

Carteira de clientes: Portugal Telecom, Schweppes Portugal, Renova, Nissan,CascaiShopping, CVRA - Comissão Vitivinícola Regional Alentejana, D&E –Documentos e Eventos, Nova Publicidade, Novo Design, Strat.ACCOUNT JÚNIOR - 10/1997 a 04/1998Carteira de clientes: Somague, Schweppes Portugal, CascaiShopping, CampoAves(Sonae), Knorr, Massa Cinzenta - Empresa de Ideias (Sumos Tropicana) e Fima/Lever.PRODUÇÃO - 04/1996 a 10/1996Responsável pela operacionalização e implementação das ações promocionais no terreno, atuando junto das partes intervenientes e necessárias para as levar a efeito:- Contacto com fornecedores (pesquisa de brindes e materiais promocionais,Uniformes/fardas, hotéis, gráficas, etc.) e diversas entidades envolvidas nos diferentesprojetos. - Obtenção das autorizações necessárias para viabilizar as acções, junto de Cadeiasde Hipermercados, Centros Comerciais, Governos Civis, Capitanias, CâmarasMunicipais.- Participação em reuniões com os accounts e clientes (acumulando desde 07/97 afunção de assistente no departamento de contacto da empresa), trabalhando clientescomo: Colgate Palmolive, Coca-Cola Portugal, Central de Cervejas, SchweppesPortugal, CascaiShopping e Fima/Lever.ASSISTENTE PLANEAMENTO - 08/1995 a 04/1996Participação no planeamento estratégico e logístico das ações promocionais.Responsável pela redação dos projetos a apresentar aos clientes, bem como dosRelatórios finais das ações realizadas.SUPERVISORA EQUIPA PROMOTORES - 04/1995 a 08/1995Participação na génese da agência - Criação de raiz da base de dados de promotores angariando inscrições de jovens estudantes no terreno, por todo o pais (em universidades, repúblicas de estudantes, escolas secundárias e em toutch points de encontro de jovens) - Recrutamento, seleção e formação de promotores. Supervisão e acompanhamento das ações promocionais no terreno.