Responsible for ensuring Security and Privacy compliance with GDPR:• Implement and ensure Security & Privacy by Design compliance;• Define, design, implement and maintain S&P standards and procedures;• Control the conformity of the instituted procedures;• Help in responses to requests from partners, customers and internal teams;• Review contractual pieces on data protection issues and do recommendations when needed;• Raise awareness and inform about applicable data protection rules and best practices;• Interact with S&P E&O pivots and internal teams;• Triage Security and Privacy requests and manage&monitor till conclusion.

Responsible for 360º project life cycle management: • Leadership of internal projects; • Definition and management of scope, dependencies and deliverables; • Development and monitoring of project schedule; • Development of project progress reports; • Monitoring teams and change management;Projects: Inventory registration, Skills Management, Implementation and monitoring of new procedures in the core teams of the Direction.

Responsible for managing the delivery of contracted services, within the pre-defined limit and deadline: • Project plan and strategy development; • Development of project documentation; • Definition of priorities, monitoring the development / evolution of the tasks of the technical areas involved in the projects in order to ensure compliance with the project plan.Project: Sonae Implementation of the global communications network (data, voice) of malls and stores (national and international).

Managing team in the customer service delivery area for enterprise sector: • Dynamization and optimization of team performance; • Development of performance reports; • Development and implementation of processes to optimize productivity; • Monitoring team indicators and objectives; • Ensure compliance with the company's processes and procedures; • Boosting team spirit.

• Outbound contact for treatment and regularization of Overdue Values;• Treatment of debt processes and respective payment plans;• Negotiation and definition of payment plans.

Responsible for the blockage/captives of the respective amounts that correspond to the hereditary estate.

Responsible for the team of the enforcement agent's office. • Definition and prioritization of team tasks; • Monitoring the evolution of tasks and meeting deadlines; • Training for new resources; • Boosting team spirit; • Responsible for the complete processing of the executive process: preparation of notifications, reports, pledges of real estate, automobiles and banking and preparation of accounts.