Marta Velo Email & Phone Number

Proven experience (7 years+) in customer service operation management.Strong experience in operations support, with a deep understanding of best practices for real-time and offline support channels.Demonstrated ability to scale customer service operations, with a focus on implementing automation and innovative processes.Exceptional leadership and people management skills, with a track record of building and nurturing high-performing teams.Strong data and analytical skills, with experience using customer support software (eg: Genesys, Sprinklr) and data reporting tools (eg: Looker, Power BI).Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders at all levels.A customer-first mindset with the ability to balance empathy and efficiency.Experience in managing support teams across multiple regions and time zones.________I completed the Six Sigma Yellow Belt certification program with Lean Six Sigma Institute to implement lean tools, utilize flexible problem-solving techniques, and prevent foreseeable issues.________

Listed skills include Sales, Teamwork, Customer Service, Tourism, and 16 others.