• Identifies and cultivates strategic relationships with businesses, organizations, and potential partners serving targeted business/customer segments.• Develops a strong pipeline of opportunities resulting in meeting/exceeding marketing and sales objectives and projections as outlined in the National Sales & Marketing Plan.• Applies personal expertise and knowledge of specific culture, concepts, practices, and procedures of targeted vertical markets toward the execution of strategies consistent with company goals, that are reflective of specific market requirements, and competitive offerings.• Attends key events, trade shows, conferences, and trainings throughout the year.• Accomplishes established goals within allocated budget.• Market & Competitive analysis of all 3 vertical markets by maintaining a strong awareness of technology, business marketing and regulatory changes occurring within the industry.• Interfaces with National Marketing, National Field Marketing, Product Development, and Customer Care teams in the analysis of competitive date, recommendations for modifications and improvements to products/services and implementation of business development initiatives.• Creates national call & field visit campaigns strategically delegating 17 state outreach coordinators located throughout the country to maintain and grow market shares of the Hamilton CapTel and Heroes With Hearing Loss brand.• Supervises, leads, and mentors all state outreach coordinators when utilized during national campaigns by monitoring, regulating, and creation of reporting time, expenses, and return on investment for all national activities performed by state outreach coordinators.• Conducts monthly 1:1 meetings with each of the 17 state outreach coordinators.

• Account management within the 3 national programs centered around Hearing Healthcare Professionals, Veterans, and Senior Care.• Managed our Flagship & Key account in Hearing Healthcare with 240+ locations throughout the USA.• Consistently surpassed quarterly sales goals and quotas by 15-20%.• Developed and executed both short- and long-term business development strategies, sales, and revenue generating projects, and quality measures to meet company objectives.• One of a team of two account managers for key accounts in the National Veterans Program working with hundreds of veteran service officers and offices throughout the country.• Attended key events, tradeshows, conferences, and trainings across the country and year.• Delivered presentations to audiences of 20-500 created for a targeted market and audience within one of the 3 national programs.• Monitored market conditions, product innovations, and competition activity to address the latest market trends and developments.• Wrote a bi-quarterly newsletter article to be placed on the intranet of a key account on topics within the hearing healthcare industry that produced positive business results.

• Conducted outreach and education on Captioned Telecommunication services for the hard of hearing throughout Virginia to hearing and medical professionals, community and state-based programs, and veteran organizations as well as end users to increase awareness and Hamilton CapTel conversation minutes.• Increased CapTel services in Virginia by 400% while in the position.• Created and delivered presentations to audiences of various sizes and target markets.• Practiced lead generation, strategies to address account needs and preferences while following consistent follow up tactics.• Developed and implemented multiple community events throughout each year.• Created and maintained yearly budgets.

• Home care liaison for the Muscular Dystrophy Association of Central Virginia at the MDA clinic at MCV Hospital and helped establish a multi-disciplinary ALS clinic with the MDA of Central Virginia and the clinical doctors & staff at MCV Hospital.• Business and relationship development with medical professionals.• Lead generation and strategies to address account needs and preferences.• Built and maintained relationships with influencers and key individuals.• Facilitated in hiring, firing, and disciplinary actions of company employees.• Conducted new employee orientation.• Wrote, updated, and implemented company policies and procedures by staying current on state and federal regulations.• Maintained benefits for company employees.• Maintained payroll and payroll reporting.