Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability.Highlights of accomplishments in this role include:• Understanding of P&L statement (level 3 store), food costs and payroll budgets.• Identified bottlenecks within the store supply chain process through research and analysis to craft solutions, produce the necessary documentation, and share findings with leadership for remediation.• Maintained performance optimization in Starbuck by leading with purpose and recognized success in the avoidance of any major issues or negative feedback from directors regarding performance.• Maintained an exceptional safe and clean store environment.• Managed personnel, including hiring, disciplining and terminating employees.• Monitored and analyzed operational data to identify opportunities for improvement.• Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales.

Master Certified Sales Consultant with 10+ years of experience in the automotive industry. Proven track record of success in developing and executing sales strategies, managing client relationships, and exceeding sales goals. Expertise in product knowledge, negotiation, and closing deals.Highlights of accomplishments in this role include:• Responsible for finding car deals with clients with challenged credit, cosigners, considering different vehicles, and so on.• Educated clients between leasing and purchasing. Up-sold items such as Vehicle Protection Plans, Warranties, Tint, Rims, and more. • Proactively sought out and followed up with prospects for new business including networking opportunities. • Managed client base for repeat business and referrals. Surpassed dealership benchmark on customer satisfaction surveys.• Excelled in learning vehicle technology and each model. Given the certification of “Delivery Technology Specialist”. • Helped clients one on one demonstrating and learning the technology on their vehicle model. Selected each year to participate in Lexus Ride and Drive for upcoming new models. Established rapport with clients effortlessly and negotiated car sales by promoting value in dealership and vehicle, selling myself and holding gross.