Develop relationships with existing Swyping client base, ensure their satisfaction, understand their business and offer solutions for their technology needs.Prospect potential clients, present all Swyping products and services, handle objections, follow up on opportunities, close new business and support all sales ongoing.Service existing clients ongoing needs with new offerings and services.Develop and maintain a strong knowledge of all Swyping offeringsBecome an industry expert on both the hospitality industry as well as all competitive offers in order to provide critical feedback to all clients and prospects.Meet or exceed sales goalsMaintain contact with leads to ensure a positive view of SwypingDrive excitement and product awareness within our market

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;• Research required information using available resources; • Follow standard processes and procedures;• Identify and escalate priority issues per Client specifications; • Assist end users with Yardi; • Accurately process and record call transactions using a computer and designated tracking software; • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;• Organize ideas and communicate oral messages appropriate to listeners and situations; • Follow up and make scheduled call backs to customers where necessary;• Stay current with system information, changes and updatesPrimary Responsibilities• Performs web updates and changes to both Internet domain and Intranet• Performs network/domain administration tasks.• Set up and administer appropriate desktop and network security policies.• Special projects as assigned• Diagnose, resolve and follow through on computer malfunctions, and meet the needs of the end user.• Make or arrange for repairs by vendors and external repair facilities as necessary, and communicate those plans effectively.• Perform moves, adds and changes of software and hardware for all equipment• Trouble shooting systems and equipment problems or malfunctions• Consult with End User and Managers to determine system requirements.• Act as a subject expert for staff and end users during trouble shooting and be seen as the users' "go-to IT guy”

• Provide backline support for escalated cases for Accountmate clients• Demonstrate excellent customer service skills through all levels of communication• Provide information and shared learning to other members of the team• Contribute to the knowledge base and other resources to help build the best customer experience• Document common and irregular processes and solutions for reference and training• Work closely with the team to ensure that all company and personal goals are met or exceeded• Diagnose reported problems or configuration issues and recommend possible solutions and drive resolutions through to completion• Research and duplicate difficult configuration, compatibility or product-defect issues and track results of investigations in appropriate systems• Document all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended• Contribute potential technical workarounds or resolutions via interaction in technical discussions and via knowledge base documentation• Work directly with sales, engineering, development, and operations to resolve complex product and customer infrastructure issues• Interact with Sales, Engineering and Product Management and participate in bug scrubs and project meetings to coordinate resolutions to customer-specific product issues and overall technical support trends• Work with Quality Assurance teams to provide real world feedback and identify product bugs• Provide technical reviews of user documentation, product requirements documents and functional specifications• Assist with knowledge-sharing initiatives as well as product release training and documentation• Act as subject matter expert with regard to specific product components and integration• Provide in-depth training in areas of expertise, general product knowledge, and integration• Participate in strategic planning sessions

• Provide tactical supply chain management techniques to ensure expectations are met relative to delivery, quality, cost and inventory targets• Develop and manage product forecasting and safety stock analysis, hosting review meetings, analyzing and controlling inventory levels to optimize service levels, process mapping and documentation• Develop and manage supplier relationships to assure high quality, cost effective and timely supply of required materials and services by effectively monitoring supplier performance and using the business enterprise management system (Baan).• Manage assigned suppliers to ensure the business receives material, parts, assemblies and finished goods that meet quality requirements, and delivery expectations. • Monitor and report on inventory turnover and shrinkage (i.e., product obsolescence, scrap, returns) and develop ways optimize inventory, minimize cost while maintaining flexibility in the supply chain.• Work directly with Supply Chain Manager and logistics personnel to coordinate material flow from suppliers• Update the ERP system to adjust inventory levels to meet overall demand, including reorder points, reorder quantities, sales lead times and safety stock.• Measure actual to forecast supply and demand, and provide recommendations for appropriate inventory levels. Define other relevant metrics for supply chain inventory.• Other duties as assigned.• Perform all job duties in a safe manner and obey all safety policies and procedures• Perform all job duties consistent with the Code of Ethics and the 4-I Values• Perform all job duties within ISO standards• Work on Continuous Improvement and support all PPI, Keys and Lean projects• Perform other duties and cross training as assigned

• Configured and installed new Microsoft and Macintosh systems• Trouble-shoot and resolved desktop support issues • Maintained the up to date operating procedures inside the IT department• Performed off hour help desk support• Worked with hardware and software dealers to confirm well-timed product delivery• Maintained hardware and software records• Provided computer help desk support and technical training on hardware/software to end users.• Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Novell Netware 4.11 Network.• Performed set-up, break-down, and transport of agency equipment on an as-needed basis.• Provided computer help desk support via telephone communications with end-users.• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.• Setup, deployed, and maintained of end-user machines• Assisted in discovery, research and resolution of technical issues.