*Continuing QA Engineering and Tech Support Engineering duties described below on a part-time, consultation basis.

-QA:* Designed, scripted and maintained automated and manual black-box and white-box unit test and regression test suites using PHP, Python, SikuliX, JUnit, and VirtualBox to test and monitor UI, API and overall product functionality and benchmarks across multiple OSs (Windows, Mac, Linux) and multiple browsers (Chrome, Firefox, IE, Safari, Opera)* Reported discovered bugs, design issues and improvements to lead developers via Trello project management and Mantis bug tracking software-Tech support:* Processed worldwide customer and enterprise support email and phone tickets using Kayako helpdesk and Fabasoft Folio Cloud collaboration software, serving as liaison between customers, enterprise clients, developers and marketing* Created and maintained help, update and blog sections of the company web site via Wordpress.org* Produced, edited, and narrated client help videos* Conducted international online training meetings about, and with, our own product* Resolved billing issues, credit card chargebacks, refunds, and overdue charge collection* Reported terms-of-service abuses to the proper authorities.-Other:* Assisted enterprise clients with integrating our API calls into their C#, PHP, Python and Java code.* Scripted and ran enterprise client usage reports in PHP and SQL.* Maintained several sections of code that handled specific product functionalities in Java and PHP* Implemented OAuth login via LinkedIn API

* Programmed and hosted 3-hour weekly music show at a college and community run alternative, on-air radio station* Coordinated and logged playlists, PSAs and other station business while on air* Booked and hosted live, local music show on a rotating basis* Engineered live audio and coordinated live band setup for on-air broadcast on a rotating basis

* Designed and maintained a travel website for Mandarin clientèle touring locally* Improved Mandarin skills to aid usability and speed updates

* Designed and programmed control software for a specialized hardware project prototype using an Arduino micro-controller board and a variant of C++

* Assisted Crew Leader in conducting group training sessions for enumerators, instructing the team in procedures for collecting data and proper field techniques* Conducted observations of enumerators in the field to provide on-the-spot assistance and guidance

* Assisted with research on the computer detection of emotion in speech* Scripted audio file parser in Python* Performed signal analysis of audio files in Matlab

* Resolved a variety of user issues involving software, hardware, peripherals, and networking with PC and Mac systems for staff, faculty and students at a double campus community college, on site, and over the phone with remote administrator software* Helped plan and execute initial limited test pilot upgrade from XP to Vista

* Tutored a wide variety of students in several CS, CIS, and computer-based art classes.

* Developed, designed, maintained and administered several multi-user Microsoft Access databases across a shared network* Acted as sole clerical support, and developed clerical procedures within a state mandated public assistance pilot project, and trained additional clerical staff in the pilot's subsequent program status* Performed many other duties: receptionist catering to hard-to-serve TANF recipients, jury duty clerk, mail room clerk, office support in several different social services programs* Engaged excellent written, verbal and listening communication skills, frequently requiring conflict resolution, often bridging the gap between clients and colleagues