Martez Hall Email & Phone Number

New York, NY, US

New York City Metropolitan Area

• Manage several accounts and keeping them accurate and up to date in real time. (heavy data entry)
• Responsible for the bookkeeping of purchase orders and backlogging supporting documents for billing.
• Key contact for brand managers, creative, and the retail sales team when it comes to retail approvals and supporting Amazon’s Ecommerce FBA and MBA platforms.
• Coordinates all functions related to shipment of purchase orders, including setting up new accounts, billing, and procurement of timely and cost-effective transportation of merchandise.
• Provide purchase order information to the Production and Sales teams used for manufacturing and operational cost.
• Provide Administrative and Operational Support by assisting and processing any client and account executive requests.

Baltimore, Maryland, United States

• Communicated directly with consumers across several channels such as chat, email, and phone.
• Maintained in depth knowledge of Under Armour’s products and systems.
• Increased from 5 to 6% conversion rate by capitalizing on selling opportunities in "Initiate Returns" contacts, and converting "Product DNA" questions and "Site Assistance" inquiries into confirmed sales by offering to.
• Assisted with a variety of inquiries related to customer orders, product information, and company policies.
• Extensively worked in both SAP (FMS) operating system, Site Manager, and Right Now Technologies (RNT) to research and resolve customer returns, exchanges, gift card and carrier claim requests.
• Refined sales skills through on-going participation in marketing/sales meetings and trainings.

New York City Metropolitan Area

• Managed social media platforms such as Instagram and Twitter. Post according to social media calendar to create more engagement with brand followers to grow platform.
• Engagement: responding to comments + DMs.
• Monitored analytics to observe trends, engagement, and growth.
• Assisted Brand Manager with daily tasks such as updating the calendar and email correspondence with members.
• Coordinated with the creative content team by following the Ideation of the ModernBlkGirl Brand Guidelines.
• Collaborated with graphic team to create digital campaigns and marketing initiatives for social media platforms.

Baltimore, Maryland, United States

• Provided great customer service to students and faculty members.
• Answered and directed calls to the proper departments.
• Assisted the chairman of the department with daily task to ensure all tasks and projects were completed.
• Created marketing initiatives for students to be informed about events in the mathematics department which resulted in a vast turnout during events.
• Conducted student outreach to promote and increase awareness of college and career opportunities.
• Coordinated class registration for incoming and current students to ensure proper placement.

Greater New York City Area

• Opened the first New York store (Soho).
• Styled clientele in bestselling garments which resulted high sales and conversion rate.
• Maintained the sales floor by replenishing, merchandising, and steaming garments.
• Represented the brand through positive customer service.
• POS functions: Process cash, check, and credit card transactions.

New York, New York

• Maintained daily organization of the fashion and beauty closet.
• Assisted in all domestic photo shoots.
• Responsible for all sample tracking.
• Assisted with model castings and fittings.
• Researched competitively to compile weekly style-based news reports.
• Attended press events and product releases to review product for publication features.

Show Room Wholesale (435 Hudson St)

• Assisted marketing team to create marketing materials for sales initiatives.
• Assisted sales team during market week and provided great customer service to clients.
• Merchandised showroom based on the current collection for potential buyers and vendors.
• Managed and organized the sample closet daily.
• Tracked all in house and out house samples.
• Supported marketing team with general office administration manager work.Managed the following Brands: -Yeezys-Y-3-Porsche Design-Raf Simons for adidas-Rick Owens for adidas-Stella McCartney for adidas

Greater New York City Area

• Cleaned and maintained floor stock levels.
• Helped customers and increased store profits by suggestive selling and advice.
• Provided professional customer service with thorough product knowledge.
• POS functions: Processed cash, check, and credit card transactions.

Greater New York City Area

• Assisted with model castings and fittings
• Compiled and updated media lists in Excel.
• Organized and merchandised the men’s showroom before and after client appointments.
• Assisted team to prepare for market week.
• Sent out samples, returns, and inventory.
• Managed inventory using FileMaker Pro.

Greater New York City Area

• Provided professional customer service with thorough product knowledge.
• Meeting store credit card goals by offering card benefits to customers.
• Merchandised sales floor according to the corporate layout.

Greater New York City Area

• Created compelling visual displays to reflect corporate promotion changes.
• Trained incoming employees on product knowledge, effective sales techniques, and POS systems.
• Assisted customers in shoe selection and troubleshooting any sales inquiries

Associate Of Occupational Studies, Fashion Merchandising

Bachelor Of Science - Bs, Fashion Merchandising