Martha Andrade

Martha Andrade Email and Phone Number

Operations Staff Support @ Essex Property Trust | Reporting, Document Management
Martha Andrade's Location
San Francisco, California, United States, United States
About Martha Andrade

As a property management/customer service specialist professional, I have gained multiple skills and experiences in communication, leasing, reporting, and document management. I have worked as an Operations Staff Support at Essex Property Trust, and as a On-Site Property Manager at Anchor Realty, Inc., where I fostered positive tenant relations and ensured a safe and attractive living environment for residents.In my recent roles, I have handled inquiries, addressed concerns, and facilitated effective communication between tenants and property management. I have also conducted regular inspections, maintained records, and prepared reports. I have demonstrated my ability to lease properties, negotiate contracts, and resolve issues. I am motivated by providing excellent service, enhancing tenant satisfaction, and contributing to the success of the team and the organization. I bring diverse perspectives and experiences to the property management field, and I value collaboration, learning, and innovation.

Martha Andrade's Current Company Details

Operations Staff Support @ Essex Property Trust | Reporting, Document Management
Martha Andrade Work Experience Details
  • Essex Property Trust
    Operations Staff Support
    Essex Property Trust Jun 2021 - Feb 2024
    United States
    Successfully handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate. Expanded/enhanced central Operations Staff Services to further refine the workforce and ensure adequate business coverage. Supported with the training of software roll outs through out the entire AssetCollection. Identified and reported patterns, propose solutions, and drive implementations to prevent customer issues from recurring.
  • Essex Property Trust
    Customer Relations Specialist
    Essex Property Trust May 2019 - Jun 2021
    Emeryville, California, United States
    Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume. Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%. Maintained the highest level of customer service for prospects, residents, vendors, and corporate departments. Coordinated with contractors and maintenance personnel to schedule and oversee repairs and improvements. Maintained and updated prospect and resident accounts in Funnel Online Leasing. Prepared leases for Leasing Managers review and approval; obtained signatures from management and tenants. Reviewed and sent correspondences; rent increase letters, commencement letters, etc.in a timely manner.
  • Anchor Realty, Inc.
    On-Site Property Manager
    Anchor Realty, Inc. Jan 2017 - Feb 2024
    San Francisco, California, United States
    Fostered positive tenant relations by addressing resident concerns, handling inquiries, and facilitating effective communication between tenants and property management. Conducted regular inspections, and ensured a safe and attractive living environment for residents.

Frequently Asked Questions about Martha Andrade

What is Martha Andrade's role at the current company?

Martha Andrade's current role is Operations Staff Support @ Essex Property Trust | Reporting, Document Management.

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