As a property management/customer service specialist professional, I have gained multiple skills and experiences in communication, leasing, reporting, and document management. I have worked as an Operations Staff Support at Essex Property Trust, and as a On-Site Property Manager at Anchor Realty, Inc., where I fostered positive tenant relations and ensured a safe and attractive living environment for residents.In my recent roles, I have handled inquiries, addressed concerns, and facilitated effective communication between tenants and property management. I have also conducted regular inspections, maintained records, and prepared reports. I have demonstrated my ability to lease properties, negotiate contracts, and resolve issues. I am motivated by providing excellent service, enhancing tenant satisfaction, and contributing to the success of the team and the organization. I bring diverse perspectives and experiences to the property management field, and I value collaboration, learning, and innovation.
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Operations Staff SupportEssex Property Trust Jun 2021 - Feb 2024United StatesSuccessfully handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate. Expanded/enhanced central Operations Staff Services to further refine the workforce and ensure adequate business coverage. Supported with the training of software roll outs through out the entire AssetCollection. Identified and reported patterns, propose solutions, and drive implementations to prevent customer issues from recurring. -
Customer Relations SpecialistEssex Property Trust May 2019 - Jun 2021Emeryville, California, United StatesExceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume. Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%. Maintained the highest level of customer service for prospects, residents, vendors, and corporate departments. Coordinated with contractors and maintenance personnel to schedule and oversee repairs and improvements. Maintained and updated prospect and resident accounts in Funnel Online Leasing. Prepared leases for Leasing Managers review and approval; obtained signatures from management and tenants. Reviewed and sent correspondences; rent increase letters, commencement letters, etc.in a timely manner. -
On-Site Property ManagerAnchor Realty, Inc. Jan 2017 - Feb 2024San Francisco, California, United StatesFostered positive tenant relations by addressing resident concerns, handling inquiries, and facilitating effective communication between tenants and property management. Conducted regular inspections, and ensured a safe and attractive living environment for residents.
Frequently Asked Questions about Martha Andrade
What is Martha Andrade's role at the current company?
Martha Andrade's current role is Operations Staff Support @ Essex Property Trust | Reporting, Document Management.
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Martha Andrade
Love To Write. I Am Ready To Turn Ideas Into The Right Messages.California, United States -
Martha Andrade
I Enjoy Being Able To Help People In My Community In Many Aspects Of Their Life. I Started Working At A Very Young Age, I Take Pride In My Work As Well As All The Opportunities I’Ve Been Given.Albuquerque, Nm1wellsfargo.com -
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