• Responsible for processing aid applications and administering all financial aid programs, including federal, state, and institutional• Perform Federal and State Verification and Professional Judgement (pending NJASFAA certification)• Assist in enduring regulatory compliance in all areas of financial aid, including federal, state, and college policies and guidelines • Responsible for packaging and monitoring satisfactory academic progress for assigned caseload• Provide financial aid counseling services to students and families• Proactively manage the student account receivables for assigned caseload. • Participate in recruitment and retention events such as high school financial aid presentations, student registration outreach, etc.

• Advise students and parents as to the availability of student aid, types of student aid, procedures and other consumer information as it relates to student aid. • Package students using federal and institutional and state guidelines and ensuring that award letters are generated, reviewed and processed. • Responsible for verification of federal and institutionally selected students. Includes collecting, reviewing and correcting financial information and forms submitted by parents/students. • Resolution of federal C-flags that result from mismatches for: selective service, citizenship, alien status, etc. • Correspond with parents/students via phone, mail and/or email in order to resolve discrepancies in submitted financial aid information. • Work with other student service departments i.e.: registrar, bursar and academic affairs to authorize aid and update the system in order to credit student accounts in order to monitor changes in academic progress as it affects federal/state aid eligibility. • Coordinate Student employment through the Federal Work-Study program. • Oversee the FWS program by coordinating positions between various departments and students, monitoring payroll, and managing federal employment documents. • Coordinate off-campus community service placements. • Responsible for the year-end reconciliation of the FWS program for submission on annual FISAP. • Exercise independent judgment in the hiring and placement of FWS students. • Maintain and improve knowledge of federal and state aid programs by attendance at workshops and conferences. • To use professional judgment in the review of reconsideration requests and to adjust awards and aid based on this judgment. • Represent the Director at all FWS meetings, handle student complaints, resolving grievances in order to maintain student satisfaction and program integrity. • Represent the Office of Financial Aid at various College functions such as: Admitted Student Days, Griffin

• Worked with students in person and by telephone to resolve inquiries concerning student accounts, financial aid and registration process• Maintaiedn working knowledge of all College policies as well as federal regulations• Data entry and processing of name changes, address change, transcript requests, etc.• Provided parents and students with assistance in regards to financial aid questions regarding to FAFSA, verification process, eligibility and disbursement of aid, etc.• Assisted financial aid department with the processing and screening of verification documents and contacted students and parents in regards to additional steps needed in order to complete process

• Ensured that all future and current student financial aid paperwork and documentation was completed each quarter• Prepared and reviewed all assigned packages before sending them to process at central finance office• Reviewed necessary tools such as NSLDS and COD, in order to determine financial aid eligibility, possible late disbursements, last dates of attendance, etc.• Counseled and assisted students with handling their finances while in school• Collected balances owed by current and past students by means of calling, emailing, and regular mailings• Continually reviewed all student's accounts in order to ensure proper posting of charges and financial aid paid• Prepared invoices, promissory notes, and other correspondence as needed• Assisted central office with verification process, which included but was not limited to collecting tax returns, W-2s, verification worksheets, etc.

• Provided excellent customer service to our graduates, students and employers.• Contacted businesses by telephone and in person in order to solicit job opportunities for Anthem Institute graduates • Successfully completed call goals set each day• Met placement and interview goals set forth by the company. • Adjusted sales scripts to better target the needs and interests of specific businesses. • Obtained names and telephone numbers of potential employers from sources such as internet postings, telephone directories and other resources. • Wrote letters to follow up on initial employment contacts. • Maintained records of contacts, accounts, and job orders. • Scheduled appointments for students and graduates to meet with potential employers. • Worked closely with current students and graduates in all aspects of their job search, including preparation of resumes, interview techniques, participating in mock interviews, and job search strategies.

• Assisted Legal department with legal research for pending and active lawsuits.• Prepared and produced settlement offers and letters.• Accurately recorded each inquiry for management access.• Produced documents and interrogatories as necessary.• Organized and gathered government and regulatory data in order to assist with customer filings to government agencies such as FCC, AGO, and BBB complaints.