Work with multiple platform product teams to develop customer-centric software products from idea to production. Mentors teams as a Scrum Master to develop an Agile mindset and promote self-organization; works closely to assist and coach Product Owners, Software Development Talent Managers, and Executive Leaders to promote Agile methodologies. Servant leader to the team responsible for coaching on scrum best practices, removing team impediments (including addressing root causes) and facilitating team interactions and events and ceremonies.Coach Product Owners in best practices for managing and organizing the product backlog.Facilitate definition of done negotiations enabling higher product quality and continuous integration/continuous development (CI/CD).Assess the scrum maturity of the team and organization and coach the team and organization to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.Partner with Agile Thought-Leaders to discuss opportunities for improvement across the scrum teams and company as a whole.

Provided servant leadership for co-located and distributed teams in the US and overseas, using Scrum and Kanban.Implemented scrum principles and ceremonies for the Analytic Services team to be more in sync with Agile methodology and to help foster greater team dynamics, transparency and efficiency.Interacted daily with the Operations Team, using Kanban principles, and interact daily with the Analytic Services team, using traditional Scrum principles; with the goal of working closely with the Customers to deliver valuable increments of functionality at the end of each sprint.Measured team success’ with customer feedback, team retrospectives, team building events and weekly metrics that is shared with stakeholders and upper management.

Lead multiple geographically dispersed teams through an entire development process from requirements gathering to deployment working in an Agile environment. (Story Pointing, Capacity Planning, Sprint Commitment, Deployment of functionality to production).Responsible for managing 4 scrum teams, dispersed in different parts of the USA and in India.Guided the teams for adhering to a two week sprint cycle and Agile methodology.Managed the teams to deploy code every month for customers with the Fleetcor deployment team.

Coached teams as Scrum Master and mentor, successfully delivered SAFe methodologies and key training to infrastructure teams and operations; assisted Scrum team in making decisions and implementing procedures on using the SAFe framework in an infrastructure/operations environment.Mentored teams to follow the Agile methodology and responsible for leading daily scrum, backlog grooming, sprint demo and retrospective as well as release planning for sprint cycles and project milestones.Partnered with Product Manager to effectively handle backlog of projects for development team. Worked closely with the Product Manager and teams to effectively prioritize and commit to sprint cycles.Collaborated with RTE (Release Train Engineer), for multiple team deployments for risk mitigation and help to ensure continuous deployments throughout the sprint.Managed risk mitigation so that issues were controlled prior to escalation.Grew multiple project teams so that there was cohesion in sprint planning and backlog estimation, sprint execution and commitments, as well as team velocity patterns.Executed on the vision of a product roadmap set by the Product Owner and the items within the product backlog.Supported the PMO by assisting in improving standards and protocols when appropriate.Communicated effectively with senior management and stake holders in a professional manner.

Facilitated multiple project status updates weekly to project teams and monthly to executive leadership.Updated project SharePoint sites, project plans, and status reports for project teams, senior leadership, and steering committees.Developed and establish positive relationships with business owners, project stakeholders, cross-functional departments and executive leadership within the organization.Accountable for project execution for the first phase of the CMS 5010 project, and to manage the ICD-10’s project communication and training needs for impacted groups within the company.Implemented and lead many projects with the department PMO office for the CMS compliance ICD-10 program.

Directed largest product application release for billing recovery software in the organization. Helped to implement a struggling million dollar project in development, into a successful operating application to production.Communicated project planning, execution, monitoring and resource balancing skills.Organized agile process and scrum meetings for project team to deliver functionality to business owners in a shorter time period.Oversaw weekly project portfolio meetings to key stakeholders regarding accurate reporting information about ongoing project initiatives.

Managed project for software website upgrades for national behavioral health and human services provider organizations.Delivered software release on time and within scope from Development, Business Analysts, and Quality Assurance management.Analyzed formal test results to identify and reported any defects, bugs, errors, configuration issues, and interoperability flaws and report on findings each quarter to all groups within the company.Evaluated requirement documentation and technical specifications of new functionality to ensure it met defined business requirements.