Martha Christopher (Alx Trained Virtual Assistant) Email & Phone Number

United States

• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions, which increased loyalty and retained business clients by 89% • Closed deals on subscriptions and provided complete client satisfaction through active listening and problem-solving. • Informed and educated clients on HIPAA-compliant policies and ensured strict adherence. • Scheduled appointments on Acuity and ensured clients and providers did not miss sessions through timely and effective communication. All appointments scheduled had a 100% show-up by clients and providers. • Provided initial and temporary emotional support to clients via calls on Open Phones.

Nigeria

Lead GenerationCalendar managementEmail managementData entryResearchPresentationProject Management

Lagos, Nigeria

• Maintained and managed over 300 clients files and databases. • Analyzed clients' feedback for process improvements to achieve long-term business objectives. • Responded to clients' needs through competent customer service and prompt problem-solving. • Built long-term, loyal client relations by providing top-notch service and detailed order, account, and service information. • Scheduled and organized events thereby creating a platform for customer interaction. • Ensured clients were kept abreast with detailed information on events scheduled and ensured follow up.

Asaba, Nigeria

• Handled over 50 customers daily in a fast-paced business setting. • Answered product and service questions, suggesting other offerings to attract potential customers. • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management. • Trained 3 new employees on best practices and customer care procedures to eliminate inefficiencies.

Asaba, Delta State, Nigeria

-Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.-Provided clerical support to company employees by typesetting, copying, and filing documents.-Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands.-Identified communication channels to set a roadmap to distribute information.

Broad Street, Lagos Island

-Applied understanding of public opinion, social media, and traditional media use to create engaging and attention-grabbing stories.-Performed research and checked facts to maintain a high standard of journalistic integrity.-Confirmed veracity of four articles weekly, communicated with journalists, and interviewed subjects to gather details.-Disseminated news content through social media for better engagement with audiences and faster reporting.-Proofreading & editing-Transcribing audio recordings to texts for publication.