Martha Edith Benson Email & Phone Number

Murrysville, Pa, Us

Greensburg, Pennsylvania, Us

Helping organizations to become more efficient and deliver better value to their customers by leading process transformation initiatives.

Pittsburgh, Pennsylvania, Us

• Lead strategic planning across all major process improvement initiatives to ensure the efforts are aligned• Design and implement a business model for Retail Bank Operation to improve their organizational effectiveness, customer experience, employee experience and increase the return of the investment.• Design and implement a model to manage the project portfolio for Retail Bank Operation.• Design a frame for process improvement sustainability (Based on end-to end process and projects) • Develop strong partnerships with key decision makers to ensure cross-business/functional alignment• Create and manage a special Team to implement the strategy framework • Establishes risk management strategies and programs using different frames such COBIT, COSO, ISO 31000 • Review, analysis and define data quality criteria for processes• Evaluate end-to-end process and oversee projects from initial research to assessment and recommendation, and through implementation, inclusive of Fraud and AML Operations• Identify technical, functional, and operational requirements, including a full risk assessment, to drive projects to successful financial, operational, and customer experience outcomes

Pittsburgh, Pennsylvania, Us

• Coach and mentor individuals across the process improvement team• Evaluate end-to-end process and oversee projects from initial research to assessment and recommendation, and through implementation, inclusive of Fraud and AML Operations• Identify technical, functional, and operational requirements, including a full risk assessment, to drive projects to successful financial, operational, and customer experience outcomes• Define standardized KPI's based on industry best practices and ensure that these KPI's are successfully deployed.• Conduct complex business diagnostics to identify, quantify, and prioritize value creation projects

Pittsburgh, Pennsylvania, Us

• Identify technical, functional, and operational requirements, including a full risk assessment, to drive projects to successful financial, operational, and customer experience outcomes• Conduct complex business diagnostics to identify, quantify, and prioritize value creation projects• Improved key processes in Card Loss Prevention: 45% process efficiency increase by eliminating non-valued-added process and 120% efficiency increase by creating/installing Robotics Process Application• Improve Service level by 110% by redefining the family fraud process.• Define and design a risk matrix to support the Analyst decision-making process for PIN/POS debit card fraud.• Define potential Blockchain solution for Adjustment Area.

Warrendale, Pa, Us

Identify critical business objectives; develop and implement business plans to support critical objectives.Identifying potential risks to the clients' on-going operations planned event. Develop plans and measures to minimize and mitigate the potential risks in each event.Leads, supports and facilitates process improvement initiatives across multiple functional units for strategic, tactical and operational levels. Recommend and implement new policies, procedures, and strategies to streamline workflow and ensure that each area within the Business Unit is meeting organizational objectives. Design and implement a new software for Exhibitor -registration. Define the business rules for different interfaces.Design and implement the data integrity methodology for all Business Unit of SAE International.Oversees the flow of work and ensures deadlines, controls and departmental goals are met. Lead and drive the new process improvement culture. Define, design and develop new tools to improve operation efficiency and the competitive advantage (Price tool, risk management tool, project plan, etc.)Develop detailed process flows of existing processes as well as proposed processes using process flow charting software such as Visio.

Process improvement.

Developed risk management framework, risk impact qualification, internal control evaluation and communicate opportunities to improve business processes.

Project Manager. Responsible for budget, scheduling, quality, and risk analysis. Ensure that all projects are delivered on-time, within scope, and within budget. Provide routine progress reports to both internal and external customers. Performs risk management to minimize project risk and escalates concerns to management as needed.Auditor: Internal audit process, including: risk assessment. IT general control review in the company clients (50) to determine if a company has adequate standards in place for system development, data center operations and security, data base management and security, network administration and overall information security.Consultant: Engage with clients to help them understand their organization and achieve their goals. Help organizations from different industrial sectors to solve issues, create value, maximize growth and improve business performance.Define short and long strategic plans. Map end-to-end process. Process improvement using Six Sigma and Quality control tools. Improved customer satisfaction, loyalty and retention. Improved information system security as a strategy to increase customer services.

Pittsburgh, Pa, Us

Deliver comprehensive management consulting to Russian, Eastern European, Hispanic and other immigrants, and non-immigrants, usually resulting in a written recommendation for improving the performance of the client’s business specif revenue increase and profit increase between 20% and 50%.

Ms, Management And Technology

Education record